Kailyn Anaya
Riverside
Summary
Dynamic professional with experience in food preparation and deli operations. Skilled in conflict resolution and team collaboration, ensuring customer satisfaction and compliance with food safety standards. Ready to contribute to a positive and efficient work atmosphere.
Overview
5
5
years of professional experience
Work History
Service Deli Clerk
Stater Brothers Markets
Jurupa Valley
07.2024 - Current
- Prepared deli items by slicing meats and cheeses to customer specifications.
- Maintained cleanliness and organization of the deli counter and preparation areas.
- Assisted customers by answering questions about products and making recommendations.
- Operated deli equipment, including slicers, scales, and ovens safely and efficiently.
- Stocked shelves with fresh products, ensuring proper rotation for quality assurance.
- Collaborated with team members to fulfill special orders and catering requests promptly.
- Followed food safety guidelines to ensure compliance with health regulations consistently.
- Weighed, priced, wrapped and labeled prepared foods for sale in the store's deli department.
- Performed opening and closing duties such as cleaning counters, restocking supplies and disposing trash.
- Stayed calm and professional in situations and resolved conflicts to customer satisfaction.
- Greeted customers in a friendly manner and provided excellent customer service.
- Answered telephone inquiries about available menu items, products and services and delivered appropriate information so customers could make valid choices.
Courtesy Clerk
Stater Brothers Markets
Jurupa Valley
09.2022 - 07.2024
- Bagged groceries efficiently while ensuring product safety and quality.
- Collaborated with team members to ensure smooth store operations.
- Provided excellent customer service by being friendly and courteous at all times.
- Packaged or bagged purchases and assisted customers with in-vehicle loading.
- Assisted with price checks, go-backs, and replenishing supplies.
- Oversaw collection shopping carts from parking lot to maintain clean, organized area.
- Directed customers to product locations throughout store to help find requested items.
- Maintained cleanliness of checkout area by sweeping floors and wiping down counters.
- Greeted customers and provided assistance in locating items.
- Demonstrated knowledge of store layout to assist customers in finding desired items quickly.
Team Member
Wetzel's Pretzels
Chino Hills
07.2021 - 10.2021
- Prepared fresh pretzels following company recipes and standards.
- Operated cash register and processed customer transactions efficiently.
- Maintained a clean and organized work area in compliance with health regulations.
- Assisted in training new team members on operational procedures and customer service.
- Stocked ingredients and supplies to ensure timely production of menu items.
- Engaged customers with friendly service and product knowledge to enhance experience.
- Collaborated with team members to optimize workflow during peak hours.
- Greeted customers upon entering the store with friendly demeanor.
Education
High School Diploma -
Don Antonio Lugo Highschool
Chino, CA05-2021
Bachelor of Science - Sociology
California State University, San Bernardino
San Bernardino, CASkills
- Food safety
- Deli equipment operation
- Product preparation
- Inventory management
- Customer inquiries
- Team collaboration
- Conflict resolution
- Customer service
- Cash handling
- Cleaning
Languages
English
Professional
Spanish
Professional
Timeline
Service Deli Clerk
Stater Brothers Markets
07.2024 - Current
Courtesy Clerk
Stater Brothers Markets
09.2022 - 07.2024
Team Member
Wetzel's Pretzels
07.2021 - 10.2021
High School Diploma -
Don Antonio Lugo Highschool
Bachelor of Science - Sociology
California State University, San Bernardino