Kaili Blackwell
Lethbridge,AB
Summary
Hardworking student successful providing fast, high-quality customer service to guests in restaurant settings looking to expand skills. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Server
Joeys Seafood
02.2023 - Current
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Hostess
The Keg Steakhouse + Bar
09.2022 - 02.2023
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
Server/Bartender
4th Spot
04.2022 - 08.2023
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service..
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
Grocery Clerk
Save-On-Foods
04.2020 - 07.2022
- Enhanced store cleanliness through diligent maintenance of aisles, shelves, and display areas.
- Assisted customers with product inquiries by sharing extensive knowledge of grocery items and their locations.
- Contributed to increased sales performance by stocking shelves in a visually appealing manner.
Education
Bachelor of Arts - Education
University of Lethbridge
Lethbridge, AB04.2026
High School Diploma -
Bowness High School
Calgary, AB05.2022
Skills
- Customer Service
- Food Delivery
- Order Management
- Food Inspection
- Beverage Preparation
- Product Facing
- Order Fulfillment
- Inventory Tracking
Certification
- Proserve License
Timeline
Server
Joeys Seafood
02.2023 - Current
Hostess
The Keg Steakhouse + Bar
09.2022 - 02.2023
Server/Bartender
4th Spot
04.2022 - 08.2023
Grocery Clerk
Save-On-Foods
04.2020 - 07.2022
Bachelor of Arts - Education
University of Lethbridge
High School Diploma -
Bowness High School
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