Kailey Walker

Promoted to Main Banker in April 2026

• Manage large amounts of cash with accuracy and accountability.
• Perform vault transactions and maintain strict security procedures.
• Replenish and balance ATMs throughout the property.
• Prepare, count, and reconcile cash for multiple departments.
• Ensure compliance with company policies and financial procedures.
• Deliver exceptional customer service while working efficiently under pressure.

• Started as a Team Member and earned promotion to Assistant Manager.
• Led and supervised employees during daily operations.
• Assisted with hiring, training, and coaching new team members.
• Resolved customer concerns professionally and effectively.
• Managed cash drawers, deposits, and daily store operations.
• Organized back stock and maintained inventory.
• Helped ensure sales goals and operational standards were met.

(Seasonal)

• Greeted and checked in clients while providing professional front desk support.
• Scheduled appointments and managed daily office workflow.
• Answered multi-line phone calls and assisted clients with questions.
• Supported tax professionals with administrative and organizational tasks.
• Helped maintain office operations and deliver excellent customer service during the busy tax season.