Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Kailey Small

Essex,ON

Summary

Young professional who has experience in the customer service industry with a diverse skillset and eagerness to learn and grow. Dedicated to personal and professional enhancement through constant learning and development. Focused on growth and providing excellent customer service, while also contributing to a positive and welcoming workplace culture.

Overview

5
5
years of professional experience

Work History

Cashier / Cook

McDonald's
04.2023 - Current
  • Greeted customers entering store and responded promptly to customer needs
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
  • Worked flexible schedule and extra shifts to meet business needs
  • Built relationships with customers to encourage repeat business, while also resolving customer complaints professionally, leading to improved customer relations and loyalty
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility
  • Thrived while working in a faced paced environment, ensuring communication was a priority among staff to ensure prolonged successes
  • Constantly displayed abilities of strength through heavy lifting, organization, customer satisfaction oriented, and reliability by making myself available and willing to help out how I can
  • Demonstrated my fast learning capabilities as I was cross-trained on our cook-line and as a cashier
  • Constructed sandwiches, burgers, and a variety of other menu items in a timely fashion, while also prioritizing cleanliness and organization

Baby Sitting & Child Care

Small Baby Sitting Services
06.2019 - 08.2022
  • Responsible for the well being and care of up to 4 children ages 0-10 at a time
  • Consistently made dinners, entertained, cleaned up after and maintained set out schedules and procedures set out by parents
  • Utilized effective problem solving skills in tense situations, while also practicing empathy and understanding to the situation and the individual
  • Actively set out daily activities to enhance engagement of the children I was watching while also working with them on skill and personality development
  • Ensured all children were safe and constantly monitored, and constantly developed my skills through asking for feedback and learning on the job
  • Communicated well with parents around any issues I had faced, as well as discussing any progress that had been made with their children to reward them accordingly
  • Demonstrated hard work by actively seeking out clients, developing my skills, providing excellent service, and starting my own business

Education

High School Diploma -

Home Schooling
Essex ON
06.2026

Skills

  • Customer Service
  • Cash Handling
  • Customer Service Excellence
  • Patience and Empathy
  • Fast Learner
  • Punctual
  • Communication
  • Conflict Resolution
  • POS Systems
  • Teamwork

Languages

English
Native or Bilingual

Timeline

Cashier / Cook

McDonald's
04.2023 - Current

Baby Sitting & Child Care

Small Baby Sitting Services
06.2019 - 08.2022

High School Diploma -

Home Schooling

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Kailey Small