Kailey Ghaemmaghami
Palm Springs
Summary
Customer-oriented team member with strong background in customer relations and administrative support. Seamlessly provides check-in and check-out processes and assists guests in friendly, courteous manner. Committed to leaving great, lasting impression. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level One stop position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
3
3
years of professional experience
Work History
Hotel Front Desk Agent
Parker Palm Springs
10.2022 - Current
- Collected room deposits, fees, and payments.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
- Completed late check-ins and directed guests to rooms and facilities.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
Instacart Shopper
Instacart
04.2021 - Current
- Loaded and unloaded orders at customer's homes or locations.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Delivered items to customers on desired schedules by managing time efficiently and planning effective routes.
- Tracked substitutions and informed customers of changes.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Worked productively with customers to meet order requirements and service expectations.
Barista
Starbucks
12.2021 - 04.2022
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
Education
High School Diploma -
College of The Desert
Palm Desert, CA06.2021
Skills
- Guest Relations
- Payment Processing
- Room Service
- Payment Collection
- Cash Handling
- Regulatory Compliance
Timeline
Hotel Front Desk Agent
Parker Palm Springs
10.2022 - Current
Barista
Starbucks
12.2021 - 04.2022
Instacart Shopper
Instacart
04.2021 - Current
High School Diploma -
College of The Desert
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