Kailey Borrego

Work History

Grooming Salon Manager

Petco Animal Supplies Stores Inc.

Lodi

05.2022 - Current

Managed daily operations of the grooming salon including scheduling appointments, ordering supplies, and managing employees.
Resolved conflicts between customers regarding payment issues or unsatisfactory service experiences.
Conducted regular staff meetings to ensure team was up-to-date on new products, services, and policies.
Bathed and groomed pets using gentle techniques.
Provided exceptional customer service by responding quickly to inquiries and addressing any complaints or concerns promptly.
Assisted grooming staff with nail clipping, blow-drying, combing and styling during peak hours and holidays.
Trained new employees in proper techniques for providing quality pet care services.
Developed partnerships with local shelters and rescue organizations to provide discounted services for pets in need.
Developed and implemented customer service standards for the grooming salon.
Performed administrative tasks such as creating reports, tracking sales data, and reconciling financial transactions.
Inspected equipment regularly to ensure proper functioning of tools used during grooming sessions.
Analyzed customer feedback surveys in order to improve overall experience at the grooming salon.
Evaluated and improved team and individual performance.
Supervised staff performance by providing feedback when needed and recognizing exemplary work whenever possible.
Ensured compliance with all safety regulations and procedures for both customers and employees.
Assessed animals for injury and illness.
Advised customers on appropriate health care regimens based on breed type or individual needs of their pet.
Delivered excellent service to pet owners to drive repeat business.
Recruited new staff members by conducting interviews and selecting qualified applicants for open positions.
Monitored inventory levels of shampoo, conditioner, nail clippers, brushes, ensuring adequate stock is available at all times.
Cleaned and sanitized equipment and surfaces to protect animal and staff health.
Reviewed pet records from daily visits and appointments, entering important data into system.
Recognized by management for providing exceptional customer service.
Contributed innovative ideas and solutions to enhance team performance and outcomes.
Provided support and guidance to colleagues to maintain a collaborative work environment.
Assisted with customer requests and answered questions to improve satisfaction.
Updated and maintained databases with current information.
Worked effectively in team environments to make the workplace more productive.
Worked with cross-functional teams to achieve goals.
Identified needs of customers promptly and efficiently.
Maintained updated knowledge through continuing education and training.
Prioritized and organized tasks to efficiently accomplish service goals.

Salon Manager

Noble Kennels

Riverbank

09.2020 - 03.2022

Increased retail product revenue by demonstrating and recommending products to fulfill clients' hair needs.
Participated in industry conferences to stay up-to-date on trends in the beauty industry.
Utilized successful strategies for sales, customer service and daily operations to continuously improve overall business and customer base.
Consistently recognized by management for providing superior customer service.
Focused on retaining clients by keeping client report cards, which detailed personal services and purchases.
Developed policies and procedures to ensure customer satisfaction and safety standards were met.
Drove impeccable customer service and inspired team members to cultivate loyal business relationships with clientele.
Addressed customer problems quickly and according to service standards.
Monitored employee performance to ensure quality services were delivered consistently.
Inspected work areas and operating equipment and confirmed cleanliness and maintenance.
Regularly evaluated customer feedback to identify areas of improvement in services or products offered by the salon.
Recruited, hired, evaluated and disciplined service staff members.
Trained and mentored team members to achieve optimal performance and meet challenging business targets.
Managed daily salon operations, including scheduling appointments, customer service, and staff management.
During tenure, hired, developed, and managed many staff.
Maintained accurate financial records of all salon transactions.
Resolved customer complaints regarding worker performance or services rendered.
Assisted in developing strategies for increasing client base through promotions or advertising campaigns.
Worked with diverse customers to provide satisfactory cuts and styles appropriate to individual ages, tastes and style preferences.
Consulted with customers to understand needs and recommend professional services.
Opened salon to prepare for daily demands by setting up registers, counting totals and organizing all needed supplies.
Increased customer loyalty and brought in new customers with targeted marketing and service strategies.
Resolved guest complaints.
Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
Trained and supervised staff on proper customer service techniques and product knowledge.
Assisted with customer requests and answered questions to improve satisfaction.
Contributed innovative ideas and solutions to enhance team performance and outcomes.
Provided support and guidance to colleagues to maintain a collaborative work environment.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Worked effectively in team environments to make the workplace more productive.
Identified needs of customers promptly and efficiently.
Maintained updated knowledge through continuing education and advanced training.
Recognized by management for providing exceptional customer service.
Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Managed time effectively to ensure tasks were completed on schedule and deadlines were met.

Mobile Grooming Manager/Mentor Teacher

Foxy Roxy mobile grooming

Modesto

06.2012 - 06.2020

Created marketing strategies to increase business revenue.
Managed customer service issues in a professional manner.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Assigned work and monitored performance of project personnel.
Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
Ordered supplies necessary for the daily operation of the salon such as shampoo, conditioner, brushes.
Explained grooming, and care services to pet owners and cross-sold specialty products.
Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
Assisted grooming staff with nail clipping, blow-drying combing and hair cutting during peak hours and holidays.
Evaluated and improved team and individual performance.
Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Mediated conflicts between employees and facilitated effective resolutions to disputes.
Reviewed completed work to verify consistency, quality, and conformance.
Completed owner paperwork and obtained information regarding possible allergies, potential aggressive behavior, and owner contact details.
Interviewed prospective employees and provided input to HR on hiring decisions.
Assisted in resolving customer complaints or problems that may arise during their visit or after service was completed.
Planned and led team meetings to review business results and communicate new and ongoing priorities.
Attended trade shows and conferences related to pet grooming industry developments.
Conducted training sessions to educate staff on proper pet handling techniques.
Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
Organized special events for clients such as pet adoption days and holiday promotions.
Performed regular maintenance checks on equipment used by groomers such as clippers, scissors, tables.
Ensured compliance with all health codes related to animal care and safety regulations.
Recruited and trained new employees to meet job requirements.
Organized team activities to build camaraderie and foster pleasant workplace culture.
Scheduled appointments for customers and provided estimates for services rendered.
Implemented quality control measures to uphold company standards.
Resolved customer inquiries and complaints requiring management-level escalation.
Delegated work to staff, setting priorities and goals.
Monitored daily operations of the grooming salon to ensure quality standards were met.
Assisted in organizing fundraising activities for local shelters or rescue groups.
Evaluated individual and team business performance and identified opportunities for improvement.
Provided recommendations to customers regarding products that would best suit their pet's needs.
Supervised a team of groomers, providing guidance and feedback when needed.
Developed and implemented grooming policies and procedures.
Maintained accurate records of all pets groomed, including breed type, age, size.
Completed day-to-day duties accurately and efficiently.
Operated a variety of machinery and tools safely.
Provided excellent service and attention to customers when face-to-face or through phone.
Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Collaborated with other mentor teachers in order to share best practices and discuss challenges associated with mentoring beginning teachers.
Attended conferences, workshops and seminars to increase job-related knowledge.
Delivered interactive group instruction to administer lessons and assignments, successfully engaging students of all learning abilities.
Recognized by management for providing exceptional customer service.
Maintained focused, inclusive and supportive learning environments.
Provided resources such as books, articles, and websites that could be used by mentors and mentees during coaching sessions.
Utilized curriculum with life-based approach.
Provided positive feedback with emphasis on learning from mistakes to establish solid foundation for progress.
Maintained accurate records regarding mentor and mentee meetings, assessments of progress made towards achieving goals established at the start of the program year.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Managed inventory and supplies to ensure materials were available when needed.

Summary

Overview

Work History

Grooming Salon Manager

Salon Manager

Mobile Grooming Manager/Mentor Teacher

Education

Some College (No Degree) - Veterinary Technician

Skills

Certification

Timeline

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