Kailey Bone
Prince George,BC
Summary
- Resourceful Customer Service Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments.
- Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships.
- Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty.
- Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
- Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
- Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
17
17
years of professional experience
Work History
Customer Service Representative
Telus
Prince George
04.2011 - Current
- Provided exceptional customer service to ensure customer satisfaction.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Developed strong relationships with customers by providing personalized assistance and support.
- Collaborated with team members to maximize productivity and efficiency.
- Recognized by management for providing exceptional customer service.
Grocery Team Member
Save On Foods
Prince George, BC
05.2007 - 02.2011
- Performed weekly inventory counts of stocked items and reported discrepancies to management team.
- Unloaded trucks of incoming merchandise onto sales floor safely and efficiently.
- Assisted customers with inquiries and orders
Education
High School Diploma -
College Heights Secondary
Prince George, BC07-2006
Skills
- Inbound and Outbound Calling
- Over 17 years of customer service experience
- Hardworking and independent
- Excellent communication skills
- Customer sales experience
- Collaborate well in a team setting
- Problem solving skills
- Computer proficiency
- Strong work ethic
- Critical thinking
- Interpersonal skills
- Creative thinking
References
- Kelsey Brooks 250-640-1843
- Shannon Atchison 778-890-1700
Additional references upon request
Timeline
Customer Service Representative
Telus
04.2011 - Current
Grocery Team Member
Save On Foods
05.2007 - 02.2011
High School Diploma -
College Heights Secondary