Kailey Aasen
Oshawa,ON
Summary
Experienced Security Professional with expertise in implementing and maintaining security protocols. Proficient in surveillance, incident response, and conflict resolution, ensuring operational efficiency and team alignment. Recognized for adaptability in dynamic environments and commitment to collaborative success.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Security Officer
Great Canadian Entertainment - Pickering Casino Resort
05.2025 - 12.2025
- Exceeding guest expectations through effective service-oriented communication strategies.
- Organized data for efficient transaction assessment and accurate record-keeping.
- Ensured compliance with safety regulations and licensing laws at all times.
- Monitored and reported unsafe conditions, potential hazards, and suspicious activities.
- Escorted guests and team members to enhance overall safety and security.
- Performed identification checks for guests appearing under 30 years old.
Member Services Representative
Planet Fitness
04.2024 - 05.2025
- Greeting and advising members on equipment, location orientation and member values
- Advising new and potential members on their membership features and add-ons.
- Ensuring members have a clean, safe and judgement free environment.
- Generating new members by developing relationships and providing excellent customer service.
Assistant Manager
Dulux Paints
08.2022 - 04.2023
- Generated new business through strong relationships with contractors and local businesses.
- Increased lead generation via weekly customer calls and proactive follow-ups.
- Communicated effectively to lead team, providing coaching on products and policies.
- Developed and motivated team through training, recognition, and trust-building initiatives.
- Managed employee schedules and compiled labor and sales reports for management.
- Oversaw supply and inventory management, ensuring timely ordering and availability.
Assistant Manager
Sherwin William’s
08.2020 - 08.2022
- Enhanced store operations by delivering exceptional service to customers and suppliers.
- Cultivated new business relationships with contractors to drive sales growth.
- Generated leads through consistent communication and follow-ups with potential customers.
- Led team development through coaching, training, and effective communication strategies.
- Managed employee schedules, labor reports, and sales reports for corporate review.
- Oversaw inventory management and ordering to maintain optimal supply levels.
Fitness Advisor/Sales
Goodlife Fitness
08.2019 - 08.2020
- Increased new business by devising strategies for local partnerships.
- Enhanced inside sales through lead generation, conversion, and retention efforts.
- Secured vendor partnerships and negotiated favorable pricing agreements.
- Customized solutions tailored to member needs and provided strategic recommendations.
- Guided prospective members in achieving their initial fitness goals.
- Utilized strong organizational skills to manage time effectively.
Sales Associate & Key Holder
Sherwin William’s
08.2015 - 08.2019
- Cultivated strong relationships with contractors and retail customers for lead generation.
- Assessed painting needs for both residential and commercial clients effectively.
- Maintained thorough product knowledge to assist customer inquiries and decisions.
- Delivered exceptional customer service with innovative solutions tailored to needs.
- Generated consistent leads by contacting over 50 potential customers weekly.
Education
Diploma - Police Foundations
Durham College
06.2017
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Maxwell Heights Secondary School
06.2014
Skills
- Strong customer service focus
- Ability to work effectively as part of a team as a leader in sales and service
- Friendly, creative, and professional in all aspects of business
- Mature, reliable, manager with a focus on employee coaching and customer service
- Experienced in recognizing and implementing solutions that benefit both the organization and clients
- Paragon Security – Ontario Basic Security (BST) Program
- CPR and AED certified through CANfitPro – Oct 2019
- Patrol techniques
- Access control management
- Keen observer
- CPR certified
- First aid training
Languages
English
Native or Bilingual
Certification
- Paragon Security – Ontario Basic Security Guard Training (BST) program January 2025
- Smart Serve Certificate April 2025
- Gaming Assistant Certification April 2025
- Use of Force Certification July 2025
- Mental Health First Aid September 2018
- Durham First Aid Standard First Aid and CPR/AED Level C updated - April 2025
Timeline
Security Officer
Great Canadian Entertainment - Pickering Casino Resort
05.2025 - 12.2025
Member Services Representative
Planet Fitness
04.2024 - 05.2025
Assistant Manager
Dulux Paints
08.2022 - 04.2023
Assistant Manager
Sherwin William’s
08.2020 - 08.2022
Fitness Advisor/Sales
Goodlife Fitness
08.2019 - 08.2020
Sales Associate & Key Holder
Sherwin William’s
08.2015 - 08.2019
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Maxwell Heights Secondary School
Diploma - Police Foundations
Durham College