Kailese Rodney Laing
Brampton,ON
Summary
Dynamic Safety Lead at The Bubble Vaughn with a proven track record in enhancing operational efficiency and delivering exceptional customer service. Adept at multitasking and fostering teamwork, I leverage strong communication skills and proficiency in Microsoft Office to drive departmental success and achieve strategic objectives. Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.
Overview
5
5
years of professional experience
Work History
Safety Lead
The Bubble Vaughn
01.2023 - Current
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
- Responded quickly to meet customer needs and resolve problems.
- Committed to delivering excellent customer service while working in a fast-paced environment.
- Collaborated with departmental leaders to establish organizational goals, strategic plans and objectives.
- Identified ways to improve efficiency in operations and implemented process changes.
- Skilled in using various software applications and programs including Microsoft Office and Adobe Creative Suite.
- Performed general maintenance and repair.
- Experienced with social media and communications platforms.
- Developed departmental objectives, budgets, policies, procedures, and strategies.
Customer Service Representative
Canadas wonderland
02.2022 - 09.2022
- Developed strong customer relationships and loyalty through effective communication.
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
Front End Cashier Seasonal
Costco
01.2021 - 10.2021
- Demonstrated excellent customer service skills by being friendly, helpful, and patient with all customers.
- Ensured compliance with company policies regarding refunds, discounts, coupons, and loyalty programs.
- Operated cash register efficiently to accurately process sales transactions and maintain proper cash control.
- Provided excellent customer service to satisfy guests.
- Kept checkout area clean and tidy by organizing shelves and wiping down belt.
- Handled customer complaints in a professional manner while communicating solutions effectively.
Education
Bachelor - Cities, Regions, Planning (BES) in Environmental Studies
York University
Toronto06.2027
No Degree - School of Arts & Science
Seneca College
Toronto06.2024
Skills
- Teamwork and collaboration
- Customer service
- Multitasking
- Attention to detail
- Excellent communication
- Organizational skills
- Calm under pressure
Languages
English
Full Professional
Timeline
Safety Lead
The Bubble Vaughn
01.2023 - Current
Customer Service Representative
Canadas wonderland
02.2022 - 09.2022
Front End Cashier Seasonal
Costco
01.2021 - 10.2021
Bachelor - Cities, Regions, Planning (BES) in Environmental Studies
York University
No Degree - School of Arts & Science
Seneca College
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