Kaileigh Nelson
San Diego,
Summary
Results-driven professional with over ten years of diverse customer service experience, demonstrating strong communication and adaptability. Persuasive and friendly individual poised to consistently exceed performance standards. Recognized for my ability to manage time effectively while maintaining a positive team environment and strong work ethic.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Sales Associate
REI
San Diego
04.2025 - Current
- Educated customers on gear maintenance, sustainability practices and provided expert product knowledge.
- Promoted the co-op itself and the benefits of being a member with the co-op.
- Collaborated with team members to provide excellent customer service by anticipating customer needs and responding promptly to inquiries.
Assistant manager
Moniker Coffee
San Diego
02.2022 - Current
- Consistently keeping track of items that must be replenished or recorded for inventory purposes.
- Collaborate with owners, partners and management team to strategize and achieve higher revenue.
- Implemented training structure to enhance team performance and efficiency.
- Managed payroll and optimized schedules to ensure we were within our weekly labor budget.
Barista / Server
Works Bakery and Cafe
Portsmouth
12.2018 - 04.2021
- Welcome guests as they arrive and offer a breakdown of the menu along with personal suggestions to enhance the customer experience
- Memorized and accurately processed multiple food and beverage orders while upholding cleanliness standards, contributing to a positive dining experience.
- Managed time efficiently while handling multiple tasks in a fast-paced environment.
Education
Business Economics
York County Community College
Wells, ME01-2021
Highschool -
Marshwood Highschool
South Berwick, ME01-2019
Skills
- Sales techniques
- Customer engagement
- Team collaboration
- Conflict resolution
- Leadership
- Detail oriented
- Reliable and punctual
- Friendly and outgoing
Certification
- Responsible Beverage Service
- Manager Food Handlers Card
Timeline
Sales Associate
REI
04.2025 - Current
Assistant manager
Moniker Coffee
02.2022 - Current
Barista / Server
Works Bakery and Cafe
12.2018 - 04.2021
Business Economics
York County Community College
Highschool -
Marshwood Highschool