Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Timeline
Generic

Kaileea Brooks

Carvel,Canada

Summary

Confident and highly organised individual with more than 5 years working in the Customer Service Field. in Experienced in Microsoft, CDK/ADP, capable of multi-tasking and ready for new and exciting challenges. Seeking a long-term career in the administrative or marketing fields.

Overview

9
9
years of professional experience

Work History

Service Advisor

Go Auto
06.2021 - 10.2022
  • Complete and manage multiple work orders daily, with an average of 100+ work orders per month
  • Dispatch 10+ technicians to ensure timely repairs
  • Work with management team to react to customer service issues, customer complaints, and/or business opportunities
  • Provide accurate estimates for all services or repairs recommended
  • Meet or exceed sales quotas set by management
  • Operate multiple systems to complete work order management, technician dispatching, and customer care.

Calibration Technician

Windshield Surgeons
03.2021 - 06.2021
  • Manage a multiple shop schedule - travel across Edmonton collecting vehicles for service
  • Accurately set up and calibrate 10+ cars per day to ensure all lane departure cameras are working efficiently to manufacture specifications
  • Problem solve any technical issues that arose on the spot
  • Assist with the preparation of installation of glass, complete rock chip repairs.

Service Advisor

Murray Chevrolet
07.2020 - 03.2021
  • Properly, thoroughly and legibly write repair orders for the work to be dispatched to technicians
  • Perform other specific administrative functions as directed by service management
  • Remain continuously posted on the shops workload to determine the kind of work the shop can quickly accommodate
  • Monitor all special order parts and make sure all boards are up to date
  • Check all warranty follow up and make sure all team log books are up to date
  • Effectively and efficiently update guests to ensure proper communication between advisor and customer
  • Work with multiple vendors to create scheduled daily tasks based on immediacy and importance.

On-Call Educational Assistant

Beautiful Plains School Division
09.2019 - 03.2020
  • Assist in the preparation of lesson plans, educational materials, and daily classroom activities
  • Followed teacher lesson plans to lead small groups of students in additional learning
  • Implemented behavioral strategies to keep students focused on the tasks at hand
  • Focused on individual needs of each specific student to ensure the most out of their school day, which included sensory time, feeding, assist in dressing of student, and more.

Parts And Service Advisor

Zorzos Auto Sales Ltd
07.2017 - 10.2018
  • Completed documentation and logs each day and generated weekly reports detailing activities to submit to Owner
  • Documented inspection and test results, work performed and work to be performed, keeping all records current, accurate and properly submitted to meet company standards and regulatory requirements
  • Met with customers to discuss service needs and offer available solutions
  • Developed and implemented new procedures for improving inventory control and reducing time required locating parts by modifying part numbers and locations
  • Set employee schedules for consistent staff coverage and delegated work assignments based upon experience and strengths
  • Completed parts orders and returns.

Human Resources Assistant (Temp)

Maple Leaf Foods/West-Can Human Resources
04.2017 - 05.2017
  • Delivered friendly assistance with new hires throughout interviewing and hiring process
  • Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, office cleaning and bookkeeping
  • Reviewed job applications to identify, vet and recommend optimal candidates
  • Prepared monthly, weekly and daily logs using Microsoft Office Suite
  • Generated and updated complete and accurate employee files for Maple Leaf with over 1000 employees
  • Verified and investigated employment claims and data
  • Coordinated work activities of subordinates and staff relating to employment, compensation, labor relations and employee relations.

Administrator (Temp)

Total Works Truck & Equipment/West-Can Human Resources
08.2016 - 09.2016
  • Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data
  • Composed internal memos and external correspondence for senior management, and reviewed all documentation to eliminate errors
  • Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels
  • Drafted professional business memos, letters and marketing copy to support business objectives and growth
  • Coordinated bookkeeping activities in QuickBooks, including invoicing and accounts payable.

Account Manager

NetSet Communications
04.2015 - 07.2016
  • Addressed problems in proactive and knowledgeable manner to maintain and enhance client satisfaction
  • Provided extensive support in sales, technical and business areas to key accounts
  • Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms
  • Upheld client satisfaction by designing accurate and detailed timelines for Internet services and alerting clients of changes
  • Set up contracts, negotiated rates and hammered out service terms
  • Handled upwards of 50 inbound calls per shift to provide callers with product and service information and generate quotes.

Senior Game Advisor

EB Games
10.2013 - 08.2014
  • Offered exceptional customer service to differentiate and promote the company
  • Described and assisted customers in the use/operation of different video game systems
  • Resolved problems and addressed customer complaints via in person, and over the phone
  • Offered feedback and constructive criticism to team members to motivate and improve the team.

Education

Bachelor of Arts - Sociology

Athabasca University
01.2022

Diploma - Legal Administration

Robertson College
Brandon, MB
01.2016

Skills

  • Data entry
  • Complaint resolution
  • Client rapport
  • CDK/ADP
  • Payment processing
  • Business administration
  • Budgeting
  • Administrative support
  • Scheduling
  • Mail handling
  • Paperwork drafting
  • Microsoft Excel certified
  • 80 WPM typing speed
  • Legal administrative support

Languages

English
Native or Bilingual

Accomplishments

  • Organised Brandon's first ever Recycling Relay that raised over $1000 for school libraries on behalf of Wal-Mart Canada.
  • Currently sitting on boards for Manitoba Super Run and Road Rebels.
  • Successfully managed multiple social media accounts for Super Run 2019, Featherweight MMA Champion Curtis “The Comeback Kid” Demarce, private automotive Instagram’s, private ran Tik-Tok account amassing over 10k followers in 6 months.

Timeline

Service Advisor

Go Auto
06.2021 - 10.2022

Calibration Technician

Windshield Surgeons
03.2021 - 06.2021

Service Advisor

Murray Chevrolet
07.2020 - 03.2021

On-Call Educational Assistant

Beautiful Plains School Division
09.2019 - 03.2020

Parts And Service Advisor

Zorzos Auto Sales Ltd
07.2017 - 10.2018

Human Resources Assistant (Temp)

Maple Leaf Foods/West-Can Human Resources
04.2017 - 05.2017

Administrator (Temp)

Total Works Truck & Equipment/West-Can Human Resources
08.2016 - 09.2016

Account Manager

NetSet Communications
04.2015 - 07.2016

Senior Game Advisor

EB Games
10.2013 - 08.2014

Bachelor of Arts - Sociology

Athabasca University

Diploma - Legal Administration

Robertson College

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Kaileea Brooks