Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Kailee Torok

Toronto,ON

Summary

Attentive Waitress with superior knowledge of ethnic dining and dedication to fantastic dining experiences. Trained in POS systems and table-side serving with understanding of food and beverage pairings and great salesmanship. Known for maintaining speed and accuracy in high-traffic times. Motivated Waitress with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.

Overview

1
1
year of professional experience

Work History

Waitress

GardenHouzz
04.2023 - 08.2023
  • Streamlined order processing for increased efficiency through clear communication with kitchen staff.
  • Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
  • Managed high volume of customers during peak hours, maintaining prompt and efficient service.
  • Demonstrated extensive menu knowledge, enabling personalized recommendations for guests based on preferences or dietary restrictions.
  • Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
  • Reduced order errors by double-checking tickets before sending them to the kitchen staff for preparation.

Waitress/Customer Service Cashier

Omni Jewels & Java
02.2022 - 12.2022
  • Handled customer complaints diplomatically, working towards satisfactory solutions that ultimately retained loyal clientele.
  • Contributed to increased sales by promoting daily specials and making personalized menu recommendations.
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
  • Ensured compliance with health regulations by maintaining cleanliness of work areas, utensils, and equipment.
  • Consistently exceeded management''s performance expectations while adhering to company policies and procedures.

Education

No Degree -

Notre Dame College School
Welland, ON
06.2024

Skills

  • Safe Food Handling
  • Menu Recommendations
  • Customer Service
  • Guest Relations Management
  • Supply Restocking
  • Bar Terminology
  • Order Taking
  • Complaint Resolution
  • Table Bussing
  • Wine Knowledge
  • Upselling Techniques
  • Handling Complaints
  • Daily Specials Memorization

Languages

English
Full Professional

Timeline

Waitress

GardenHouzz
04.2023 - 08.2023

Waitress/Customer Service Cashier

Omni Jewels & Java
02.2022 - 12.2022

No Degree -

Notre Dame College School

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Kailee Torok