Kailani Medina
San Jose
Summary
Results-driven freelance professional with a proven track record of delivering high-quality work across a diverse range of projects. Recognized for the ability to effectively collaborate with teams and adapt to dynamic environments, ensuring seamless integration and success. Possessing strong skills in project management, communication, and creative problem-solving, consistently achieving client goals and exceeding expectations.
Overview
4
4
years of professional experience
Work History
Freelancer
The Estee Lauder Companies, Too Faced Cosmetics
10.2024 - Current
- Represent the Too Faced Cosmetics brand by showcasing products, demonstrating their benefits, and assisting customers with personalized recommendations
- Achieved and exceeded sales targets by building strong customer relationships and delivering exceptional service
- Educated customers on product usage, new launches, and promotions to drive interest and increase sales
- Maintained a deep understanding of the brand's product portfolio to address customer needs and preferences effectively
- Created a welcoming and engaging shopping experience, enhancing brand loyalty and customer satisfaction
Counter Manager, Beauty Advisor
Nordstrom
06.2024 - 08.2024
- Provided personalized beauty consultations and product recommendations to customers
- Drove sales by promoting skincare, makeup, and fragrance products from luxury beauty brands
- Achieved sales goals and performance metrics through exceptional customer service and upselling
- Managed inventory, product displays, and merchandising to ensure an attractive sales floor
- Built and maintained long-lasting relationships with customers to encourage repeat business
- Monitored stock levels and work with store management to ensure timely replenishment
- Handled customer complaints and returns in a professional and courteous manner
Membership Sales Ambassador
VillaSport Athletic Club and Spa
04.2023 - 08.2023
- Sold memberships by professionally and enthusiastically presenting the club's features, benefits, services, programs and fees to potential members in an honest, welcoming and service-oriented manner
- Focused on building relationships with prospective members through outreach activity to nurture new membership leads
- Was highly visible and approachable in the club, proactively ready to greet, meet, or help a member at any time
Founder, Owner
Kailani Kosmetics
01.2021 - 09.2021
- Conceptualized vegan, clean beauty brand
- Created weekly marketing plans and financial goals
- Operated Shopify online store accepting multiple payment types
- Managed and created content for all social media sites including Facebook, Instagram, Twitter, TikTok, and Pinterest
Education
BACHELOR'S IN ARTS - Psychology
San Jose State University
San Jose, CA05.2025
ASSOCIATE'S IN ARTS - Psychology and ASSOCIATE'S IN ARTS FOR SOCIAL SCIENCES
Monterey Peninsula College
Monterey, CA05.2024
No Degree - Psychology, Double Minor in Business and Cognitive and Experimental Science
Dominican University of CA
San Rafael, CA12.2022
Skills
- Exceptional customer service
- Stellar time management
- Work well under pressure
- Group facilitation
- Attentive to detail
- Proficient in Microsoft Word, PowerPoint, Google Docs, and Google Slides
Languages
Spanish
Full Professional
Timeline
Freelancer
The Estee Lauder Companies, Too Faced Cosmetics
10.2024 - Current
Counter Manager, Beauty Advisor
Nordstrom
06.2024 - 08.2024
Membership Sales Ambassador
VillaSport Athletic Club and Spa
04.2023 - 08.2023
Founder, Owner
Kailani Kosmetics
01.2021 - 09.2021
BACHELOR'S IN ARTS - Psychology
San Jose State University
ASSOCIATE'S IN ARTS - Psychology and ASSOCIATE'S IN ARTS FOR SOCIAL SCIENCES
Monterey Peninsula College
No Degree - Psychology, Double Minor in Business and Cognitive and Experimental Science
Dominican University of CA
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