Kaila Watson
Thorold
Summary
Adaptable and driven marketing graduate with proven ability to manage multiple responsibilities, including holding two part-time jobs while attending school full-time. Experienced in consumer packaged goods, social media marketing, event planning, and customer service. Adept at juggling various tasks and delivering results in fast-paced environments. Strong communication skills and passion for creating impactful marketing strategies.
Overview
5
5
years of professional experience
Work History
Clerk
Avondale
03.2021 - Current
- Deliver exceptional customer service and resolve inquiries effectively to ensure customer satisfaction
- Process lottery operations, ensuring accurate ticket sales and prize payouts, adhering to Ontario Lottery & Gaming policies
- Manage financial transactions with accuracy and attention to detail, ensuring the smooth processing of money-handling operations
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Handle alcohol sales responsibly and in accordance with Ontario’s legal regulations, including ID verification and inventory monitoring
Social Media Marketing Intern
Firm Staffing Solutions
09.2024 - 11.2024
- Designed and scheduled engaging social media posts and infographics using Canva to enhance brand visibility and online engagement
- Conducted market research on prospective client companies to support business development outreach
- Wrote and edited blog posts aligned with the company's tone and target audience to boost SEO and website traffic
- Answered incoming calls, providing professional customer service and administrative support to the team
Cashier / Supervisor
Foodland
05.2020 - 08.2023
- Skilled in resolution management, adept at addressing customer concerns promptly and effectively to ensure positive outcomes and enhance overall satisfaction
- Proficient in managing financial transactions with accuracy and attention to detail, ensuring the smooth processing of money-handling operations
- Experienced in efficiently bagging groceries and maintaining cleanliness and organization while providing courteous assistance to customers during checkout
- Quickly and accurately counted drawers at start and end of each shift
Education
BBA - Marketing
University of Guelph-Humber
06.2025
Skills
- Telephone etiquette
- Customer satisfaction
- Cash handling
- Cash management
- Design Tools: Canva, Adobe Photoshop, Illustrator
- Office Tools: MS Word, Excel, PowerPoint, Google Docs, Slide
Timeline
Social Media Marketing Intern
Firm Staffing Solutions
09.2024 - 11.2024
Clerk
Avondale
03.2021 - Current
Cashier / Supervisor
Foodland
05.2020 - 08.2023
BBA - Marketing
University of Guelph-Humber
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