Kaila Steeves
MONCTON,NB
Summary
Dedicated pet care professional with 6 years of diverse experience in customer service, administration, animal handling, and activity coordination. Relocating to Edmonton, AB, to continue contributing to the pet industry. Proven ability to adapt quickly and tackle challenges while enhancing the well-being of pets.
Overview
6
6
years of professional experience
Work History
Canine Coach
Niche Dog Daycare & Spa (Kelly's Nutritious Pet Foods)
Moncton, New Brunswick
05.2025 - Current
- Supervised playgroups and monitored dog behavior fostering a fun and safe environment.
- Provided daily care to dogs, including feeding, medicating, and exercising according to care instructions from pet parents.
- Responded promptly to emergency situations involving injured or distressed animals.
- Conducted Friendship Tests on newly arrived dogs to determine their suitability for our play groups.
- Coordinated and executed daily enrichment activities and seasonal events.
- Cultivated strong relationships with clients through attentive customer service and clear communication of their pet's needs and progress.
- Cleaned and sanitized kennels, play areas, and common areas throughout shifts.
- Reviewed pet records from daily visits and appointments, entering important data into the system.
- Completed Pet First Aid training and relevant Dog Gurus Curriculum.
Pet Care Specialist
Global Pet Foods (Kelly's Nutritious Pet Foods)
Moncton, New Brunswick
10.2020 - Current
- Advised customers on pet nutrition and natural product & toy selection at Global Pet Foods according to their pet's needs.
- Educated pet owners on ingredient labels, feeding guidelines, and product benefits to enhance their decision-making.
- Resolved customer complaints promptly and professionally to ensure satisfaction and loyalty.
- Handled point-of-sale transactions and resolved customer questions with care.
- Maintained clean, organized sales floor and replenished pet food and supply displays.
- Received and put out shipments of pet supplies upon arrival at the store, and checked stock for freshness, damage, and proper rotation.
Foster Home and Application Processor
Hearts of The North Dog Rescue
Moncton, New Brunswick
01.2025 - 11.2025
- Socialized dogs and reinforced house training, leash manners, and routines.
- Monitored health and behavior changes and reported updates to rescue organization staff.
- Prepared foster spaces with bedding, crates, toys, and safety supplies.
- Communicated with adopters and rescue coordinators about dog temperaments.
- Assessed potential adopters and conducted interviews with them.
- Adhered to pet care plans, medication requirements and dietary restrictions as part of quality care.
- Assisted in the integration of new pets into the home, easing transitions and minimizing stress.
Skills
- Dog playgroup supervision
- Customer service
- Canine behavior assessment
- Pet record keeping
- Special events planning
- Point of sale
- Problem solving
- Client communication
- Animal enrichment
- Animal nutrition management
- Canine body language
- Pet first aid
References
References available upon request.
Timeline
Canine Coach
Niche Dog Daycare & Spa (Kelly's Nutritious Pet Foods)
05.2025 - Current
Foster Home and Application Processor
Hearts of The North Dog Rescue
01.2025 - 11.2025
Pet Care Specialist
Global Pet Foods (Kelly's Nutritious Pet Foods)
10.2020 - Current