Kaila McBride
Dublin
Summary
Results-driven professional with expertise in managing diverse administrative tasks. Known for strong adaptability skills and effective communication with proven ability to help optimize team performance and streamline operations across various roles.
Overview
15
15
years of professional experience
Work History
Case Entry Coordinator
Prosomnus
Pleasanton
09.2024 - Current
- Prepare, compile and sort documents for data entry
- Enter data from source documents into computer database, files and forms.
- Verified data accuracy and implemented corrections as needed
- Obtain further information for incomplete documents
- Combine and rearrange data from source documents where required
- Completed day-to-day duties accurately and efficiently
- Scan documents into document management systems or databases
- Proposed ideas and solutions that improved team performance and outcomes
- Received physical inventory from dentists, including teeth impressions and dental devices.
- Disinfected and distributed dental impressions/devices to correct departments and entered into the database
- Maintained disinfection room cleaning procedures and monitored the inventory
- Trained new employees on department procedures and oversaw team activities
HR / EMPLOYEE BENEFITS ACCOUNT MANAGER
McDermott Costa Co., Inc.
01.2017 - 01.2023
- Managed Payroll and employee timekeeping
- Assisted with Personnel issues and Employee relations
- Supported performance management procedures to enhance employee development and engagement
- Implemented new company programs, procedures, and policies to improve operational efficiency and compliance
- Managed a small book of business for an outside producer
- Performed Account Analysis
- Facilitated timely processing of client renewals and claims to sustain high levels of customer satisfaction
- Sold Insurance Policies and Products
- Created and maintained effective, professional client relationships
HR / ADMINISTRATIVE ASSISTANT
McDermott Costa Co., Inc.
01.2015 - 01.2017
- Supported the President and Controller in daily operations
- Managed licenses and confidential agreements for company and employees, ensuring compliance and security of sensitive information.
- Verified Timecards and PTO
- Employee onboarding and offboarding
- Provided in-house IT support for staff, resolving technical issues to minimize downtime and maintain workflow.
- Managed multiple schedules/calendars
- Managed special projects
- Coordinated company events, facilitating logistics and execution to enhance employee engagement.
RECEPTIONIST
McDermott Costa Co., Inc.
01.2014 - 01.2015
- Greeted clients, carriers, and vendors, creating a welcoming atmosphere in the office
- Answered all telephone calls promptly and professionally, ensuring clear communication
- Promptly opened the office as well as closed the office
- Ensured timely processing of outgoing and incoming mail to support office operations
- Distributed downloads from insurance carriers to each department
- Provided support across various departments to maintain workflow and efficiency
CLIENT SERVICE REPRESENTATIVE
Quest Diagnostics Laboratory
01.2011 - 01.2013
- Promptly answered over 100+ calls per day
- Ensured accurate documentation for all transactions to support compliance
- Collaborated with co-workers to streamline processes
- Supported team efforts across various areas to meet service goals
Education
ASSOCIATES OF APPLIED SCIENCE - MEDICAL ASSISTING
Heald College
01-2011
HIGH SCHOOL GRADUATE -
Hayward Unified School District
01-2008
Skills
- Payroll administration
- Employee onboarding
- Data entry
- Document management
- Event planning
- Problem solving
- Strong Organizational Skills
- Detail-oriented
- Critical Thinking
- Highly Adaptable
- Leadership Skills
- Team leadership
- Professional Communications
- Great Team Player
- Detail-oriented
Timeline
Case Entry Coordinator
Prosomnus
09.2024 - Current
HR / EMPLOYEE BENEFITS ACCOUNT MANAGER
McDermott Costa Co., Inc.
01.2017 - 01.2023
HR / ADMINISTRATIVE ASSISTANT
McDermott Costa Co., Inc.
01.2015 - 01.2017
RECEPTIONIST
McDermott Costa Co., Inc.
01.2014 - 01.2015
CLIENT SERVICE REPRESENTATIVE
Quest Diagnostics Laboratory
01.2011 - 01.2013
ASSOCIATES OF APPLIED SCIENCE - MEDICAL ASSISTING
Heald College
HIGH SCHOOL GRADUATE -
Hayward Unified School District