Kaila King
Burlington,ON
Summary
With over 10 years of experience in various retail and restaurant environments, dedicated customer service professional with expertise in effective and energetic communication. Proven ability to provide exceptional service by offering solutions and suggestions to enhance customer experience. Recognized for friendly demeanor, strong teamwork skills, reliability, and creating a positive atmosphere for customers.
Overview
8
8
years of professional experience
Work History
Sales Associate
Northern Reflection
09.2023 - Current
- Recommended merchandise to clients based off their individual style with maintaining a high level of customer satisfaction, while making people feel confident.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Supervisor
Easterbrooks
01.2017 - 07.2024
- Trained and mentored new employees in all aspects of the restaurant, out front and in the kitchen on customer service and kitchen safety.
- Developed strong relationships with regular customers, leading to increased loyalty and word-of-mouth referrals.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
Supervisor
Red Barn Market
01.2022 - 06.2022
- Supervised a crew of 2+ crew members and successfully completed daily duties while interacting with customers.
- Completed store opening and closing procedures and balanced tills.
- Helped store management meet standards of service and quality in daily operations.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
Sales Associate
Charmed Aroma
11.2021 - 01.2022
- Maintained and stocked floor inventory for maximum visual appeal by reducing clutter and making sure the product was placed properly.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Greeted customers and helped with product questions, selections, and purchases.
Server
Angels Diner
10.2018 - 10.2019
- Cultivated warm relationships with regular customers.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Greeted new customers, discussed specials, and took drink orders.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
Education
Bachelor of Arts - Social Sciences And Psychology
Redeemer University College
Ancaster, ON04.2018
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Compassionate
- Conflict Resolution
- Efficient under pressure
- Self-awareness
- Attention to Detail
- Flexibility
- Respectful and Compassionate
- Problem-Solving
Languages
English
Timeline
Sales Associate
Northern Reflection
09.2023 - Current
Supervisor
Red Barn Market
01.2022 - 06.2022
Sales Associate
Charmed Aroma
11.2021 - 01.2022
Server
Angels Diner
10.2018 - 10.2019
Supervisor
Easterbrooks
01.2017 - 07.2024
Bachelor of Arts - Social Sciences And Psychology
Redeemer University College
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