Kaila Cummins
Toronto
Summary
Experienced server who thrives in a fast-paced environment, excels at taking initiative, and strives to create a warm and inviting customer experience for guests. Proven ability to engage guests and enhance satisfaction through personalized service. Welcoming demeanor and treats customers like family while lending detailed food and beverage recommendations.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Server
Milestones Grill And Bar
05.2025 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Bartender
Gabby's
12.2023 - 01.2025
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
Server /Cocktail Bartender
Whitevale Golf Club
05.2023 - 11.2023
- Cultivated warm relationships with regular customers.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Mixed and served a variety of cocktails and beverages for private functions.
Server
Ground Burger Bar
11.2021 - 05.2023
- Explained menu items and suggested appropriate options for food allergy concerns.
- Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
- Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
- Maintained a high client satisfaction rating, obtaining "server of the month " award on several occasions.
- Trained and onboarded three part time servers and two hostesses.
Hostess
The Goose and Firkin
07.2019 - 03.2020
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Administrative Assistant
Chester Cartage Ltd
07.2016 - 09.2017
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Technical proficiencies - Microsoft Office and Microsoft Excel.
Education
Diploma - Advanced Medical Spa Therapist
Bryan College
05-2021
Skills
- Strong work ethic
- Exceptional customer service
- Methodical, organized, and efficient
- Guest engagement
- Polished, professional appearance
- Enthusiastic and highly motivated
Languages
English
Full Professional
Certification
Smart Serve Certification #4540039
Timeline
Server
Milestones Grill And Bar
05.2025 - Current
Bartender
Gabby's
12.2023 - 01.2025
Server /Cocktail Bartender
Whitevale Golf Club
05.2023 - 11.2023
Server
Ground Burger Bar
11.2021 - 05.2023
Hostess
The Goose and Firkin
07.2019 - 03.2020
Administrative Assistant
Chester Cartage Ltd
07.2016 - 09.2017
Diploma - Advanced Medical Spa Therapist
Bryan College
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