Kaih Ayre Fields
Tracy
Summary
Dedicated and empathetic to being of service to others with extensive experience in coordinating healthcare services. Known for strong organizational skills, effective communication, and ability to adapt to changing circumstances. Excel in team collaboration, ensuring seamless patient experiences and achieving optimal outcomes. Skilled in managing patient records, scheduling, and liaising between patients and medical staff. Reliable and focused on delivering high-quality patient care.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Registered Behavior Technician
Oceanside Psychologocal Services
08.2024 - Current
- Promoted positive behavior change by utilizing reinforcement strategies, token economies, and behavior contracts.
- Improved client behavior by implementing individualized ABA therapy plans and tracking progress.
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
- Prevented instances of maladaptive behavior escalation using de-escalation techniques while maintaining a safe environment for both staff members and clients alike.
- Developed rapport with clients and families, fostering trust and open communication essential to successful treatment outcomes.
- Utilized technology tools for data collection and analysis, streamlining the process of monitoring client progress and informing treatment plan adjustments.
- Worked as part of collaborative team to address changing needs of children and families.
- Enhanced client''s communication skills through the use of visual aids, social stories, and roleplaying activities.
- Integrated creative problem-solving methods into therapy sessions to foster critical thinking abilities among clients facing challenges in everyday situations.
HomeCare Assistant
Kim Stepney, Private Client
01.2021 - 08.2024
- Responsible for coordinating patient appointments, ensuring timely follow-up
- Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
- Improved client quality of life through compassionate companionship and emotional support.
- Facilitated communication between clients, families, and healthcare providers, promoting a cohesive approach to care.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Maintained patient confidentiality and adhered to all HIPPA laws and regulations
- Utilized sound judgment in responding to patient concerns and issues, ensuring their needs were addressed promptly and effectively
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Supported dietary needs through meal preparation and assistance with feeding when necessary.
- Maintained strict adherence to professional boundaries while fostering trusting relationships with clients and their families.
- Demonstrated cultural sensitivity by respecting individual beliefs, preferences, and values when providing care services.
- Handled emergency situations effectively by providing timely and appropriate interventions, ensuring the safety and well-being of clients.
ABA Therapist
ACES Comprehensive Educational Services
12.2020 - 01.2021
- Conducted comprehensive assessments and developed tailored treatment plans based on the principles of Applied Behavior Analysis to address the unique needs of each client
- Implemented evidence-based interventions and behavior modification techniques to promote skill development, increase positive behaviors, and reduce challenging behaviors
- Worked collaboratively with a multidisciplinary team, including parents, caregivers, and other professionals, to coordinate treatment goals and ensure consistency in therapy implementation
- Utilized data collection and analysis to track client progress, make data driven decisions, and adjust interventions accordingly to achieve desired outcomes
- Provided ongoing support, training, and guidance to parents and caregivers to reinforce therapy strategies and promote generalization of skills in various settings
Client Services Representative
Louis Vuitton, San Francisco
04.2017 - 06.2018
- Managed client inquiries, requests, and concerns through various communication channels, demonstrating a customer-centric approach and problem-solving skills
- Managed escalations from dissatisfied clients, addressing issues promptly and finding satisfactory resolutions to ensure client satisfaction and retention
- Collaborated with sales and marketing teams to promote new products, services, and promotions to clients during interactions
- Cultivated and maintained strong relationships with clients, providing personalized service and ongoing support to ensure client satisfaction and loyalty
- Utilized CRM systems to track client interactions, manage personal client portfolios, and streamline communication to enhance customer engagement and retention
- Proactively reached out to personal clientele via email to provide updates, promotions, and personalized recommendations to drive sales and foster long-term relationships
- Successfully upsold and cross-sold products and services during OTP interactions, exceeding sales targets and maximizing revenue opportunities
Student Administrative Assistant
Dean of Education Office, Sacramento State University
01.2013 - 08.2013
- Supported the Dean of Education’s Administrative Assistant in managing daily operations and administrative tasks
- Assisted in coordinating meetings, events, and travel arrangements for the Dean and faculty members
- Prepared and distributed correspondence, reports, and documents for academic committees and stakeholders
- Managed departmental budgets, expenses, and procurement processes in compliance with university policies
- Provided administrative support to others in the department, including scheduling appointments, managing student records, and handling inquiries
- Demonstrated excellent organizational skills and the ability to multitask in a fast-paced environment
- Utilized computer application programs to efficiently complete tasks and maintain accurate records
- Maintained confidentiality and exercised discretion in handling sensitive employee / student information
Education
Associate of Arts - Interdisciplinary Studies
San Joaquin Delta College
Tracy, CA08.2023
Master of Science - Developmental Psychology
San Francisco State University
San Francisco, CA06-2026
Skills
- Applied behavior analysis
- Social skills development
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Relationship building
- Call center experience
- Computer proficiency
- Complaint handling
- Microsoft Excel
- Strong empathy
- Clerical support
- CRM software proficiency
Certification
- Applied Behavioral Analyst Certification
- Esthetician License
Languages
Spanish
Limited Working
Timeline
Registered Behavior Technician
Oceanside Psychologocal Services
08.2024 - Current
HomeCare Assistant
Kim Stepney, Private Client
01.2021 - 08.2024
ABA Therapist
ACES Comprehensive Educational Services
12.2020 - 01.2021
Client Services Representative
Louis Vuitton, San Francisco
04.2017 - 06.2018
Student Administrative Assistant
Dean of Education Office, Sacramento State University
01.2013 - 08.2013
- Applied Behavioral Analyst Certification
- Esthetician License
Associate of Arts - Interdisciplinary Studies
San Joaquin Delta College
Master of Science - Developmental Psychology
San Francisco State University
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