Kaiden Huard
Regina
Summary
Experienced with managing customer interactions and resolving issues efficiently. Utilizes strong communication and problem-solving skills to enhance customer satisfaction. Track record of building positive relationships and ensuring customer loyalty.
Overview
5
5
years of professional experience
Work History
Customer Experience Specialist
Saskatchewan Roughriders
11.2024 - Current
- Proficient in Ticketmaster Archtics for account management, troubleshooting, and ticket fulfillment.
- Responsible for outbound member calls during the off-season to support renewals and sales campaigns.
- Respond to customer questions by email, phone, and in person with professionalism and accuracy.
- Take payment by debit, credit, cash, and cheque.
- Assist customers with troubleshooting the Rider app and Ticketmaster platform.
- Run end of day procedures, count cash, and ensure payment accuracy.
- Maintain a team-focused environment by helping and answering colleagues’ questions to ensure smooth operations.
- Proficient in Microsoft Office Suite for reporting and daily documentation.
Brand Ambassador
CAA North & East Ontario
08.2022 - 12.2023
- Guided customers through the membership sales process, providing information about company offers.
- Developed product knowledge to effectively communicate features and benefits to diverse audiences.
- Captured, edited, and processed passport photos, maintaining a high level of attention to detail.
- Processed payments, cancels, and estimates through an internal client database platform.
- Replied to customer inquiries via email.
- Represented the company at events, contributing to increased brand visibility.
- Acquired insurance leads and facilitated the issuance of International Driving Permits.
Digital Marketing Intern
Mahal Tanjore
05.2023 - 06.2023
- Conducted a comprehensive social media analysis, identifying faults, trends and opportunities for engagement.
- Developed a social media plan, with recommendations moving forward.
- Designed and edited website listing photos, ensuring brand consistency and visual appeal.
- Analyzed competitor marketing strategies, providing valuable insights for campaign optimization.
- Consulted on public relation inquiries, contributing to a positive brand image.
- Collaborated on website development, offering constructive feedback for enhanced user experience.
Inside Sales & Lawn Maintenance
Weed Man
03.2022 - 07.2022
- Conducted basic lawn inspections and provided solutions to customer concerns.
- Achieved sales targets through effective door-to-door sales and phone contact strategies.
- Obtained a PIC license and performed liquid calibrations, demonstrating technical proficiency.
- Managed 12+ hour shifts, meeting daily quotas, and ensuring customer satisfaction.
- Skilled at working independently and collaboratively in a team environment.
- Successfully handled physically demanding tasks, lifting over 80lbs.
Senior Server & Trainer
Prime Burger & Pizzeria
08.2020 - 01.2022
- Managed customer phone calls, processed orders, and addressed complaints.
- Implemented Covid-19 procedures, ensuring a safe dining experience.
- Trained new staff in food preparation, order management, and customer service.
- Maintained quality control of food items and organized supplies for efficient operations.
- Demonstrated strong attention to detail in closing procedures.
Education
Diploma - Management & Entrepreneurship
Algonquin College of Applied Arts & Technology
Ottawa, ON04.2024
Certificate - Mobile & Web User Experience Design
Algonquin College of Applied Arts & Technology
Ottawa08.2023
Certificate - Social Media
Algonquin College of Applied Arts & Technology
Ottawa, ON08-2025
Skills
- Customer Service
- Phone Etiquette
- Professional Email Etiquette
- Strong Verbal and Written Communication
- Attention to Detail
- Cash Handling
- Sales
- Design
- Microsoft Office
- Data Entry
- Collaborative Approach
- Leadership
Languages
French
Limited Working
English
Native or Bilingual
Timeline
Customer Experience Specialist
Saskatchewan Roughriders
11.2024 - Current
Digital Marketing Intern
Mahal Tanjore
05.2023 - 06.2023
Brand Ambassador
CAA North & East Ontario
08.2022 - 12.2023
Inside Sales & Lawn Maintenance
Weed Man
03.2022 - 07.2022
Senior Server & Trainer
Prime Burger & Pizzeria
08.2020 - 01.2022
Diploma - Management & Entrepreneurship
Algonquin College of Applied Arts & Technology
Certificate - Mobile & Web User Experience Design
Algonquin College of Applied Arts & Technology
Certificate - Social Media
Algonquin College of Applied Arts & Technology
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