Kaidance Matteis
Chatham
Summary
Offering positive attitude and genuine interest in helping others, ready to thrive in customer-focused environment. Brings ability to quickly learn company products and services, ensuring accurate and efficient customer support.
Developed strong communication and problem-solving abilities in fast-paced service environment.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Sport Check
07.2021 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Helped customers complete purchases, locate items, and join reward programs.
Corn Detasseler
Benard Detassling/Pioneer Seeds
07.2019 - 08.2024
- Exhibited adaptability in adjusting to varied field sizes, plant heights, and row lengths during the detasseling season.
- Worked in harsh weather conditions to accomplish necessary planting, cultivation and harvesting work for corn crop.
- Increased crew productivity by assisting in training new employees on proper detasseling techniques
- Collaborated with team members to achieve efficient and accurate detasseling results.
Cashier
CanadianTire
07.2021 - 09.2021
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with returns, refunds and resolving transaction issues.
Education
Honours Bachelor of Behavioural Psychology - Psychology
Fanshawe College of Applied Arts And Technology
London, ON04-2028
High School Diploma -
Ursuline College Chatham
Chatham, ON06-2024
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Product knowledge
- Team development
- Staff training
- Customer education
- Product sales
Languages
English
Interests
Varsity Volleyball Fanshawe Falcons
September 2024-Present, London ON
OVA Volleyball-Chatham Ballhawks
September 2018-June 2024
CYPS Swim Team-Provincially Ranked
September 2014-November 2019
Respect Revolution-Singer/Performer
September 2016-June 2018
Timeline
Customer Service Representative
Sport Check
07.2021 - Current
Cashier
CanadianTire
07.2021 - 09.2021
Corn Detasseler
Benard Detassling/Pioneer Seeds
07.2019 - 08.2024
Honours Bachelor of Behavioural Psychology - Psychology
Fanshawe College of Applied Arts And Technology
High School Diploma -
Ursuline College Chatham
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