Kaida Smith
Winnipeg,MB
Summary
Personable and driven with natural ability to build relationships and motivate teams. Possesses deep understanding of consumer behavior and market trends, complemented by strong skills in negotiation and strategic planning. Committed to driving sales growth and achieving impactful business results.
Overview
6
6
years of professional experience
Work History
Sales Manager
Stack House Jewellery
07.2023 - Current
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
- Attended industry events and conventions to expand product knowledge and network with new wholesalers.
- Evaluated competitor offerings to adapt sales strategies and maintain competitive advantage.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Managed multiple social media platforms, ensuring a consistent brand voice and message.
- Increased sales revenue by developing and implementing effective sales strategies.
Sales Associate
Golden Hand Jewellery
10.2018 - 02.2022
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Administrative Assistant
RCS Insurance
02.2022 - 07.2023
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
Server
Frenchway Cafe
02.2022 - 05.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
Education
Jewellery Essentials -
Gemological Institute of America
Online06.2019
Skills
- Staff management
- Sales expertise
- Positive and upbeat
- Sales processes
- Analytical problem solver
- Empowers high-performing sales teams
- Profitability optimization
- Social media savvy
- Visionary leadership
- Exceeds sales goals
- Excellent communication skills
Languages
English
Full Professional
Timeline
Sales Manager
Stack House Jewellery
07.2023 - Current
Administrative Assistant
RCS Insurance
02.2022 - 07.2023
Server
Frenchway Cafe
02.2022 - 05.2023
Sales Associate
Golden Hand Jewellery
10.2018 - 02.2022
Jewellery Essentials -
Gemological Institute of America
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