KAIA PENALUNA
Summary
Well qualified Real Estate Advisor with proven success in in real estate sales and communications. Highly proficient in building lasting relationships with customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
16
16
years of professional experience
Work History
REAL ESTATE ADVISOR
Century 21 Assurance Realty Ltd.
05.2021 - Current
- Consistently held Top Agent status
- Established positive flow of communication with agents, clients, lawyers and personnel involved in closing transactions.
- Reviewed and executed confidential documents, contracts and disclosures and handled with discretion and tact
- Educated clients looking to sell or buy on current market conditions, legal requirements, pricing, and mortgages.
- Developed and implemented marketing strategies to maximize sales and attract new clients.
- Facilitated training and onboarding for incoming office staff.
- Built strong relationships with customers through positive attitude and attentive response.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Promoted high standards through personal example to help each member understand expected behaviors and standards.
- Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Verified and improved quality standards by analyzing customer service metrics.
REAL ESTATE ADVISOR
RE/MAX Vernon & Royal LePage Downtown Realty
07.2017 - 05.2021
- Consistently held Top Agent status
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Negotiated, facilitated, and managed real estate transactions.
- Communicated with clients to understand property needs and preferences.
- Maintained connections with clients to encourage repeat business and referrals.
- Advised clients on market conditions and property value for informed decision-making.
LEAD SAFETY ADVISOR
North American Pipeline
09.2011 - 03.2015
- Led safety meetings and training classes to educate workers on safe practices and important policies.
- Met project deadlines without sacrificing build quality or workplace safety.
- Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
- Maintained open communication by presenting regular updates on project status to customers.
- Analyzed project performance data to identify areas of improvement.
- Performed safety analyses to evaluate potential risks and develop risk mitigation strategies.
REAL ESTATE SPECIALIST
Century 21 Executives Realty Ltd
07.2010 - 07.2011
- Consistently held Top Buyer's Agent status on the Team
- Established positive flow of communication with agents, clients, lawyers and personnel involved in closing transactions.
- Educated clients looking to sell or buy on current market conditions, legal requirements, pricing, and mortgages.
- Developed and implemented marketing strategies to maximize sales and attract new clients.
- Built strong relationships with customers through positive attitude and attentive response.
- Promoted high standards through personal example to help each member understand expected behaviors and standards.
EXECUTIVE REAL ESTATE ASSISTANT
Century 21 Executives Realty Ltd.
01.2008 - 06.2010
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Wrote reports, executive summaries and newsletters.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Upheld strict timetables by maintaining accurate, balanced calendars.
- Used advanced software to prepare documents, reports, and presentations.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Created and managed office systems to efficiently deal with documentation.
Education
Real Estate Trading Services -
University of British Columbia
Vancouver, BC02.2009
National Construction Safety Officer
Alberta Construction Safety Association
Edmonton, AB09.2011
Certificate - Business Administration
Okanagan College
Vernon, BC09.2007
Real Estate Broker
University Of British Columbia
02.2024
Skills
- Straightforward, honest and receptive
- Real Estate Industry Understanding
- Real Estate Brokerage Understanding
- Real Estate Sales Expertise
- Exceptional Customer Relationship Management
- Analytical Problem Solver with high Client Retention
- Superior Organizational Skills
Languages
English
Native or Bilingual
Timeline
REAL ESTATE ADVISOR
Century 21 Assurance Realty Ltd.
05.2021 - Current
REAL ESTATE ADVISOR
RE/MAX Vernon & Royal LePage Downtown Realty
07.2017 - 05.2021
LEAD SAFETY ADVISOR
North American Pipeline
09.2011 - 03.2015
REAL ESTATE SPECIALIST
Century 21 Executives Realty Ltd
07.2010 - 07.2011
EXECUTIVE REAL ESTATE ASSISTANT
Century 21 Executives Realty Ltd.
01.2008 - 06.2010
Real Estate Trading Services -
University of British Columbia
National Construction Safety Officer
Alberta Construction Safety Association
Certificate - Business Administration
Okanagan College
Real Estate Broker
University Of British Columbia
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