KAIA HENNESSY
Vernon,BC
Summary
Reliable, respectful, and mature individual with a strong desire to take on a challenging role as a customer service representative in a local store setting. Equipped with excellent communication skills and a friendly demeanor, committed to providing exceptional service to customers. Keen attention to detail and ability to handle multiple tasks simultaneously, striving to create positive experiences for both customers and the company. Seeking an opportunity to contribute enthusiasm and dedication in delivering top-notch customer service.
Overview
8
8
years of professional experience
Work History
Barista
Two Donkeys Bakery/ Coop a Cino
11.2024 - Current
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
- Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.
- Elevated coffee quality and consistency using precise measurements and techniques for every order.
- Packaged bagels, muffins and other food items for customer purchase.
Supervisor/ Merchandiser /Cashier/ Post Office
Shoppers Drug Mart
06.2020 - 09.2024
- Assisted customers with purchases and returns using POS systems.
- Cash Supervisor duties include daily deposits, assisting employees with their needs, handling customer complaints, and services.
- Post Office clerks ship and receive mail, sort outgoing mail, and sell postage.
- Increased customer satisfaction with streamlined service procedures.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
Barista
Triumph, Coffee
05.2023 - 06.2024
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
Barista
Blenz Coffee
10.2022 - 05.2023
- Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Packaged bagels, muffins and other food items for customer purchase.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Enhanced customer experience by crafting customized beverage orders to meet individual preferences.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
Babysitter
Independent Employment
07.2017 - 09.2020
- Maintain a safe play environment
- Assist in preparing food and serving meals and refreshments to children
- Read to children and teach them simple painting, drawing, handicrafts
- Help children with homework and school work
- Encouraging and joining in children's playing activities
Hostest
Red Robin
11.2019 - 03.2020
- Strengthened teamwork capabilities by collaborating closely with front-of-house and back-of-house staff.
- Provided exceptional customer service by anticipating guest needs and ensuring satisfaction.
- Coordinated guest arrivals for smooth seating and enhanced dining experience.
- Managed guest seating by coordinating reservations and optimizing table turnover.
- Prepared tables and maintained cleanliness.
- Facilitated smooth workflow by aiding servers in delivering meals.
Education
High School Diploma - Foods
VERNON SECONDARY SCHOOL
Vernon, BC06.2022
Skills
- Customer Service
- Friendly
- Fast Learner
- Punctual
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Problem-solving
- Cash handling
Awards
- Perfect Attendance Award
- Honour roll
- Principles list
Timeline
Barista
Two Donkeys Bakery/ Coop a Cino
11.2024 - Current
Barista
Triumph, Coffee
05.2023 - 06.2024
Barista
Blenz Coffee
10.2022 - 05.2023
Supervisor/ Merchandiser /Cashier/ Post Office
Shoppers Drug Mart
06.2020 - 09.2024
Hostest
Red Robin
11.2019 - 03.2020
Babysitter
Independent Employment
07.2017 - 09.2020
High School Diploma - Foods
VERNON SECONDARY SCHOOL
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