Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Kaia Gagne

Surrey,BC

Summary

I am knowledgeable and dedicated to customer service. My outgoing, positive energy keeps customers coming back. I am dedicated and determined to work at delivering quality service. I am equally competent in collaboration with others to avoid excessive stress in fast-paced settings. Lastly, I am detailed-oriented and will surely positively add to the work environment.

Overview

3
3
years of professional experience

Work History

Customer Service Specialist and Team Leader

Little Ooties Mini Donuts
05.2021 - 01.2024
  • Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Maintained up-to-date knowledge of product and service changes.
  • Maintained a positive and welcoming environment for customers
  • Responsibly and efficiently performed opening and closing duties.

Administrative Filing Assistant

White Rock Hyundai
10.2020 - 05.2021
  • Followed security protocols to protect sensitive and proprietary information.
  • Improved file organization by implementing a numerically ordered filing system.
  • Facilitated quick access to relevant information during audits by maintaining an organized archive of historical documentation.

Education

High School Diploma -

Earl Marriott Secondary
Surrey, BC
06.2025

Skills

  • Friendly, Positive Attitude
  • Stocking Supplies and Retail Products
  • Team Leadership
  • Staff Training
  • Time Management
  • Relationship Building
  • Conversant in french
  • Safe Food Handling Practices
  • Calm Under Pressure
  • Attention to Detail
  • Cash Register Operation
  • Food Serving and Preparation
  • Adaptable and Flexible

Languages

French
Native or Bilingual
English
Native or Bilingual

References

Steve Preddy

Little Ooties Mini Donuts

(778)-242-7826


Lynne Gunter

White Rock Hyundai 

(778)-255-2789

Timeline

Customer Service Specialist and Team Leader

Little Ooties Mini Donuts
05.2021 - 01.2024

Administrative Filing Assistant

White Rock Hyundai
10.2020 - 05.2021

High School Diploma -

Earl Marriott Secondary

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Kaia Gagne