Kaia Frank

• Greeted guests at the front desk and engaged in pleasant conversation while managing the check-in and check-out process.
• Maintained an organized and clean front office area to create a professional and welcoming environment for visitors and employees.
• Scheduled, coordinated, and confirmed appointments and meetings.

• Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
• Oversaw night auditing of daily room occupancy and hotel revenue.
• Controlled cash and credit card payment transactions at the front desk to successfully reduce errors.
• Kept accounts in balance and ran daily reports to verify totals.

• Distributing facility admissions, membership sales and renewals, program registrations, and general phone, email, and internet inquiries.

• Utilize effective communicating and listening skills to identify problems, needs, and opportunities to assist internal and external customers.

• Creative problem-solving and the ability to make decisions independently.

• Re-stocked, arranged, and organized merchandise.
• Assisted customers in completing purchases, locating items, and joining the Optimum Reward program.
• Dealt with transactions paid for with cheques, cash and credit purchases, and refunds.
• Operated and balanced the till; counted and sold lottery tickets.