Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Kai Schade

Petaluma,CA

Summary

Dedicated Front End Manager well-versed in satisfying customers with exceptional service and support. Accurate and efficient in handling money, assigning tasks and maintaining customer areas. Prepared to bring 13 years of customer service experience and 10 years of brewery experience to the team.

Overview

13
13
years of professional experience

Work History

Front End Manager

Community Market
04.2022 - Current
  • Managed department of 30 people between two stores.
  • Reviewed resumes, interviewed candidates, and hired employees in order to meet needs of department.
  • Prepared weekly employee work schedule for both Santa Rosa and Sebastopol locations.
  • Maintain accurate employee attendance records.
  • Maintain cashier accuracy logs.
  • Carefully monitor employee punches and approve timesheets for payroll.
  • Promoted and trained floor managers on store procedures and best practices.
  • Provide round-the-clock support for team members, answering any and all questions.
  • Maintained strong customer relations and effective customer service standards.
  • Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
  • Oversaw cashier operations, bookkeeping and security.
  • Prepared daily sales balancing overview and bank deposit.
  • Coached employees through day-to-day work and complex problems.
  • Contacted POS company in event of any computer or card processing issues.
  • Maximize profit by carefully monitoring and minimizing labor hours while providing adequate coverage for department.
  • Evaluated employee performance and made recommendations for improvements.
  • Cultivated positive work environment with respect, kindness, excellent communication, and high level of morale.

Assistant Front End Manager

Community Market
09.2021 - 04.2022
  • Supported Front End Manager in order for them to perform their duties efficiently and effectively.
  • Assisted in managing department of 30 people between two locations.
  • Finding and providing coverage for front end in event of any call outs.
  • Was available to answer any employee questions and problem solve department issues 24/7.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
  • Kept orderly and accurate accounting records by monitoring sales documentation.
  • Maintained change safe.
  • Prepared daily sales report and bank deposits.
  • Develop monthly sales goals.
  • Monitoring and ordering department supplies.

Floor Manager

Community Market
03.2021 - 09.2021
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
  • Made personal recommendations for customers by sharing product knowledge and demonstrating product.
  • Completed efficient daily opening and closing processes to prepare teams and maintain optimal financial controls.
  • Handled any customer complaints with excellent customer service.
  • Daily unlocking/locking up store and setting alarm.
  • Finding coverage for any employee call-outs of the day.
  • Maintained extensive break schedule for front-end employees.
  • Covered breaks in cafe/taproom,- including making coffee drinks, serving beers, and washing dishes.

Cashier

Community Market
11.2020 - 03.2021
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate, and bag items.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.

Server

Russian River Brewing Company
11.2012 - 03.2020
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Accurate cash-handling, and maintaining my own till without a register.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Received a comprehensive education of beer, in order to be knowledgeable to guests.
  • Increased sales through retail alcohol and merchandise sales.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff.

Host

Russian River Brewing Company
08.2010 - 11.2012
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Assisted managers and servers with quickly resolving service- and food-related issues.
  • Answered customer questions about hours, seating and menu information.
  • Implemented changes to front end hosting department in order to increase productivity, efficiency, and customer experience.

Education

High School Diploma -

Kamehameha School
Honolulu, HI
2008

Skills

  • Cicerone Certified Beer Server
  • RBS certified
  • Food handler certified
  • Customer Service Process Improvement
  • Cash Handling
  • Time Management
  • Problem-Solving Skills
  • Motivational Leadership
  • Staff Management
  • Employee Performance Evaluations
  • Proficient in Microsoft and Google Business Suite

Accomplishments

Currently serving on the Community Market Board of Directors as Treasurer since 2022.

Timeline

Front End Manager

Community Market
04.2022 - Current

Assistant Front End Manager

Community Market
09.2021 - 04.2022

Floor Manager

Community Market
03.2021 - 09.2021

Cashier

Community Market
11.2020 - 03.2021

Server

Russian River Brewing Company
11.2012 - 03.2020

Host

Russian River Brewing Company
08.2010 - 11.2012

High School Diploma -

Kamehameha School

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Kai Schade