Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Kai Poynting

North Battleford,SK

Summary

Customer service oriented individual, willing to go the extra mile to ensure customer satisfaction. Proven ability to enhance customer satisfaction through tailored solutions and team collaboration.

Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

13
13
years of professional experience

Work History

Call Center Representative

HGS - Hinduja Global Solutions
North Battleford, SK
12.2024 - 04.2026
  • Handled inbound customer inquiries with high professionalism and efficiency.
  • Resolved customer issues by identifying needs and providing tailored solutions.
  • Collaborated with team members to improve service delivery processes and enhance customer satisfaction.
  • Maintained up-to-date knowledge of products, services, and promotions to assist customers accurately.
  • Conducted follow-up calls to ensure resolution of concerns and reinforce positive customer relationships.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.

Poll Worker

City of North Battleford
North Battleford, SK
11.2024 - 11.2024
  • Assisted in managing voter registration and identification verification processes.
  • Provided accurate information to voters regarding polling procedures and ballot options.
  • Monitored compliance with election laws and regulations to ensure fair practices during voting process.
  • Checked addresses, IDs and registration cards.
  • Collaborated with team members to maintain a secure and organized polling environment.

Technical Writer

Upwork.com
North Battleford, SK
02.2013 - 09.2024
  • Developed comprehensive technical documentation for software applications, enhancing user understanding and engagement.
  • Collaborated with cross-functional teams to gather information and ensure accuracy in content creation.
  • Created and maintained online help systems, improving accessibility of technical resources for end-users.
  • Implemented feedback mechanisms to continuously refine documentation based on user input and evolving product features.
  • Streamlined documentation processes, reducing turnaround time while maintaining high-quality standards in deliverables.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Followed company policies and editorial guidelines to craft thorough, well-written content.

Education

English Language And Literature

Thompson Rivers University
Kamloops
2005

Skills

  • Problem-solving skills
  • Customer support
  • Data entry
  • Customer service
  • Verbal and written communication
  • Customer communications
  • Complaint resolution
  • Calm disposition

Languages

English
Full Professional
French
Professional Working

Timeline

Call Center Representative

HGS - Hinduja Global Solutions
12.2024 - 04.2026

Poll Worker

City of North Battleford
11.2024 - 11.2024

Technical Writer

Upwork.com
02.2013 - 09.2024

English Language And Literature

Thompson Rivers University
Kai Poynting