Kai Czarnyan
Mississauga,ON
Summary
21 years in the logistics sector have taught me that one cannot progress without change, cannot improve without challenge the status-quo, cannot be continuously successful without trying new things & adapt to an ever changing environment.
I am passionate about developing a positive & driven environment, am committed to have a successful & highly skilled team around me and ensure we are focused on achieving our goals as a team and as individuals.
For that, I myself never stop learning, connecting and challenging as most of the time, there is someone or something better out there we can learn from and with that continue to deliver an exceptional service, externally & internally.
Overview
2
2
Languages
1
1
Certification
22
22
years of professional experience
Work History
VP, Head of Sales & Marketing
DHL Global Forwarding (Canada) Inc.
Mississauga, ON, Canada
11.2023 - Current
- Transformed the sales structure and culture leading to double digit growth in year two in gross profit and employee engagement
- Developed and executed comprehensive sales strategies to drive revenue growth across global markets
- Led cross-functional teams to enhance customer engagement and satisfaction through tailored marketing initiatives
- Analyzed market trends and competitive landscape to inform strategic decision-making and product positioning
- Fostered strong relationships with key stakeholders to support business development and partnership opportunities
Manager, Key Accounts
DHL Global Forwarding Australia Pty Ltd
Matraville, NSW, Australia
09.2021 - 11.2023
- Responsible for a great team of five Key Account Managers & the largest customer portfolio in Australia
- Support, coach and steer them towards their goals & success
- Develop & execute local strategies & solutions to increase success rates & improve customer satisfaction
- Execute global, regional & local guidelines & campaigns to gain & retain business
- Successfully organize customer events & functions
- Continuously building strong relationships with Head of Departments
Head of International Business Development Mgmt
DHL Global Forwarding Australia Pty Ltd
Matraville, NSW, Australia
06.2019 - 08.2021
- Extended responsibility allowing to connect with the DGF network worldwide and increase business opportunities between the countries
- Responsibilities include but are not limited to:
- Development, review and roll-out of IBDM strategy
- Preparation, coordination and facilitation of bi-literal meetings
- Working closely with local IBDMs on responsibilities, campaigns and improvements
Field Sales Manager
DHL Global Forwarding Australia Pty Ltd
Matraville, NSW, Australia
11.2016 - 08.2021
- Pleased to manage an amazing team of six Field Sales/Business Development Executives
- Responsibilities include but are not limited to:
- Support, coach and steer the team towards their goals & success
- Develop & execute local strategies & solutions to increase success rates & improve customer experience
- Drive performance improvement of Field Sales group to achieve KPIs and grow
- Invest in critical relationships between Business Customers and DGF organization
- Support and facilitate sales skills/process training relevant to the Field Sales channel
Field Sales Specialist
DHL Global Forwarding Australia Pty Ltd
Matraville, NSW, Australia
03.2015 - 10.2016
- Maintain, develop and increase share of wallet of existing accounts in a specific territory (Western Sydney)
- Identify and develop a substantial target customer base within the same territory with the exception of strategic target customer in other territories
- Develop, implement, monitor and adjust a sales strategy and processes to support the efficient and effective achievement of commercial objectives
- Develop effective relationships with internal/external client base
Business Development Manager - Central Europe
Schenker Australia Pty Ltd
Sydney, NSW, Australia
04.2011 - 03.2015
- Develop, implement, monitor and adjust a sales strategy and processes to support the efficient and effective achievement of commercial objectives
- Identify and develop substantial target account base
- Work with the State Sales Manager and the Branch Managers to develop strategies and activities to support existing client relationships and grow new accounts and profitable revenue within the trade lane
- Directly responsible for the coordination of all sales and marketing activities
Project Manager / Business Development Manager
Schenker Deutschland AG
Kelsterbach, Germany
10.2007 - 04.2011
- Identified plans and resources required to meet project goals and objectives.
- Developed and initiated projects, managed costs, and monitored performance.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Organization of shipments for exhibitors and suppliers at worldwide automotive exhibitions
- Identify and develop substantial target accounts
- Creating complex offers & Working on RFQs
- On-site organization and supervision of logistic processes on fairgrounds in Barcelona, Bologna, Essen, Geneva, Hanover, London and Mumbai
Dual Studies
Schenker Deutschland AG
Kelsterbach, Germany
10.2004 - 09.2007
- 3 month rotation between work and university covering various different department in Airfreight, Ocean Freight and Events / Exhibitions
Education
Bachelor of Arts - Logistics
Berufsakademie Mannheim
Mannheim09-2007
Skills
- People Coaching and Mentoring
- Excellent Communication Skills
- Deep Freight Forwarding & Logistics Knowledge
- Analytical Problem Solver
- Business Development and Planning
- Strategic Account Development
- Exceptional Multitasking Skills
- Promotional Sales Events
- Sales Statistics Analysis
Accomplishments
2025 Regional Sales Country of the Year (AMERICAS)
2015 Employee of the month (Nov)
2012 Top Achiever Award for New South Wales
Additional Information
- German & Australian Citizenship
Languages
English
Full Professional
German
Native or Bilingual
Certification
Since 2021
Certified Facilitator for DHL 'CIF' modules
2019-2022
Certified in Production and Inventory Management (CPIM), Part 1
2017-2019
Certificate of “Building the Best Leader” (2 modules, ea 3 days)
2015
Certificate of “LEAPup" (Leadership Advanced Program, 3 modules, ea 1 week hold in Thailand & Singapore)
Certificate of “Seminar for prospective team leader” (3 modules)
Certificate of "The 7 Habits of Highly Effective People - Signature Program"
Certificate of “Bookkeeping Basics”
Certificate of “Professional complaint management”
Interests
Outside of work, I spend most of the time with my family, exploring anything Ontario and Canada has to offer, being active and outdoors and giving back to the community
Timeline
VP, Head of Sales & Marketing
DHL Global Forwarding (Canada) Inc.
11.2023 - Current
Manager, Key Accounts
DHL Global Forwarding Australia Pty Ltd
09.2021 - 11.2023
Head of International Business Development Mgmt
DHL Global Forwarding Australia Pty Ltd
06.2019 - 08.2021
Field Sales Manager
DHL Global Forwarding Australia Pty Ltd
11.2016 - 08.2021
Field Sales Specialist
DHL Global Forwarding Australia Pty Ltd
03.2015 - 10.2016
Business Development Manager - Central Europe
Schenker Australia Pty Ltd
04.2011 - 03.2015
Project Manager / Business Development Manager
Schenker Deutschland AG
10.2007 - 04.2011
Dual Studies
Schenker Deutschland AG
10.2004 - 09.2007
Bachelor of Arts - Logistics
Berufsakademie Mannheim