Kahyne McDonald
Kenora,ON
Summary
Friendly and prompt Front Service Clerk with good skills using phone, computer and office equipment. Strong multitasking, communication and interpersonal skills. Mathematical skills and finesse handling front office operations.
Overview
1
1
year of professional experience
Work History
Front Desk Attendant
Moncrief Construction Sports Centre
03.2024 - Current
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Managed phone lines effectively, directing calls to appropriate departments while maintaining excellent customer service standards.
- Maintained a clean and organized workspace, contributing to the overall professionalism of the front desk area.
- Maintained a professional and welcoming environment at the front desk, contributing to positive guest feedback.
- Handled guest complaints with professionalism and empathy, resolving issues in a timely manner to maintain customer satisfaction.
- Attended to needs of visitors by aiding and providing customer service in fast-paced environment.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Youth in Philanthropy
Beaver Brae Secondary School
09.2023 - 05.2024
- Secured corporate sponsorships by presenting compelling cases for support tailored to each company's goals and values.
- Collaborated with program volunteers to gather relevant information for grant proposals and reports, ensuring alignment with funder expectations.
- Enhanced donor relations by maintaining timely communication and personalized acknowledgements.
Technical Support Consultant
Trylight Theatre Co.
04.2024 - 04.2024
- Delivered comprehensive training sessions for Trylight, ensuring a thorough understanding of company procedures and tools.
- Maximized satisfaction with prompt escalation of unresolved issues to relevant departments for swift resolution.
- Consistently met performance targets with diligent attention to detail and effective time management skills.
- Collaborated with cross-functional teams to develop innovative solutions for complex technical problems.
Education
High School Diploma -
Beaver Brae Secondary School
Kenora, ON06.2027
Skills
- Strong multitasking
- Problem-solving skills
- Microsoft Office knowledge
- Guest Relations
- Efficient organization
- Exceptional communication
- Basic accounting
- Time Management
- Empathy and patience
- Cash Handling
- Customer service expertise
- File Management
- Listening Skills
- Conflict Management
Accomplishments
Placed within top 5 of Ontario Envirothon. Developing skills in environmental science.
- Collaborated with team of 15 in the development of Kenora's small businesses
- Achieved an increase in testing scores by completing comprehensive tutoring with accuracy and efficiency.
- Documented and resolved various intrapersonal and technological issues which led to a smooth and seamless final product.
Languages
English
Native or Bilingual
Timeline
Technical Support Consultant
Trylight Theatre Co.
04.2024 - 04.2024
Front Desk Attendant
Moncrief Construction Sports Centre
03.2024 - Current
Youth in Philanthropy
Beaver Brae Secondary School
09.2023 - 05.2024
High School Diploma -
Beaver Brae Secondary School
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