Kahin Ali

A dedicated and tactful customer service professional with an outstanding customer service experience and extensive knowledge of processing transactions, building positive relationships with customers, Upselling , and building customer loyalty. Skilled communicator and listener with a knack for remedying conflict, and keen organizational skills, which allow for effective delivery of outstanding service. Expert at answering customers' questions, offering suggestions and using POS cash register. Successful at boosting sales by explaining current promotions. Highly motivated and outgoing individual with management experience. Competent team player who can successfully inspire fellow colleagues

• Volunteering kids to help maths and english
• Machine operator
• Association of Information Technology Professionals

• Café Koke, Nairobi, Customer Service Supervisor, 2018-01-01, 2019-12-31, Inspected incoming supplies to verify conformance with materials specifications and quality standards. Monitored employee performance and safety, conducting retraining to correct problems and optimized productivity. Established and maintained operating schedules to provide effective coverage for key areas and achieved customer service objectives. Assigned work tasks and coordinated activities of dining room personnel to ensure prompt and courteous service. Inspected dining room serving stations for neatness and cleanliness, and requisitioned dining room supplies. Scheduled reservations, monitored waiting list, and ensured the needs of the guests are met while they are waiting. Warmly greeted guests, escorted them to tables, and provided menus and information on daily specials. Itemized and totaled customer orders at checkout counter, and accepted payment.
• Haatuf News paper, Nairobi, Assistant Editor, 2012-04-01, 2014-04-30
• Ogaal newspaper, 2014-04-01, 2015-10-31
• Al-Furqan Restaurant, Nairobi, Cashier/Customer Service Representative, 2016-12-01, 2017-11-30, Processed transactions at the register to total sales collect payments and print receipts. Maximized customer satisfaction by assisting customers with completing purchases, locating items and signing up for rewards programs. Supported other areas of the restaurant as requested, such as seating customers, answering telephones, stock work, cleanup and documentation. Delivered exceptional customer service by greeting customers and completing their transactions. Assisted coworkers with sales, returns and inventory control processes. Maintained an awareness of key fashion trends and product knowledge in order to assist customers with purchase decisions as necessary. Supported other areas of the restaurant as necessary, such as setup, cleanup, prep work and equipment maintenance. Assisted customers at checkout with sales, returns and other transactions.

• Society of Human Resource Management