KA HEI CHAN
CALGARY,ALBERTA
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Overview
13
13
years of professional experience
Work History
Assistant Manager – Strategic Planning / Aftersales Operations Support
Inchcape Hong Kong Limited
08.2012 - 07.2023
- After sales budget planning for Hong Kong market
- Developed strategy to increase sales and drive profits.
- Reviewed sales and gross profit report to assess company efficiency.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Developed a new business model and guided planning / forecasting (Spending per vehicle and intake trend analysis)
- Automation of forecasting report to provide sales updates and analysis for retail branches to monitor their business
- Identify and explore new business opportunities
- Streamline workflow to improve operational effectiveness
- Sales and Inventory KPI Setting and Monitoring
- Monitoring achievement of OEM Toyota & Hino standard
- Retrieving & maintaining company dataset to ensure quick retrieval of information
- Enhance and monitor operation workflow standard.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased sales through effective merchandising strategies and targeted promotions.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Monitored sales trends to adjust pricing strategies accordingly for optimal profitability.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
Sales executive
Hung Ka Fashion Co. Ltd
07.2010 - 08.2012
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
- Developed key partnerships, resulting in increased lead generation and cross-selling opportunities.
- Conducted comprehensive market research to identify emerging trends and adjust sales approach accordingly.
- Responsible for quotation, handle clients' enquiries, order placement, production, sales follow up as well as shipment
- Arrange shipments with shipping carriers
- Monitor inventory level
- Prepare sales reports and other related documents.
Education
Degree of Bachelor of Science with Honours - Statistics
The Chinese University of Hong Kong
01.2003
Skills
- Employee Scheduling
- Operations Management
- Cost Reduction
- Task Delegation
- Sales Reporting
- Strategic Planning
- Financial Management
- Business Development
Technical Summary
Microsoft Word, Excel, PowerPoint, Access, Outlook, SPSS, driving licence: Class 5
Languages
English
Full Professional
Chinese (Cantonese)
Native or Bilingual
Timeline
Assistant Manager – Strategic Planning / Aftersales Operations Support
Inchcape Hong Kong Limited
08.2012 - 07.2023
Sales executive
Hung Ka Fashion Co. Ltd
07.2010 - 08.2012
Degree of Bachelor of Science with Honours - Statistics
The Chinese University of Hong Kong
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