KAFILAT ORINIOWO
Customer Service Representative
London,ON
Summary
Personable and dedicated Customer Service Representative with extensive experience in Banking industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
14
14
years of professional experience
Work History
Accounts and Administration Manager
Weddel Adelie Limited
Lagos, Nigeria
06.2017 - 07.2023
- Communicated with vendors and clients to facilitate timely payments and reduce outstanding accounts receivable
- Monitored accounts payables and receivable statuses, keeping financial records up-to-date
- Increased revenue by 30% by identifying areas of income leakages.
Quality Assurance Auditor
Access Bank Plc
Lagos, Nigeria
02.2012 - 04.2017
- Conducted risk-based audits and spot checks identifying areas with inherent risks and providing innovative solutions to adequately address them.
- Identified financial and operational risks of the organization and offered recommendations to mitigate them.
- Provided consultation to departmental heads and Upper Management in form of reports and presentations.
- Increased revenue by identifying areas of income leakages and ways to cut cost to improve profitability.
- Achievement: Discovered income leakages on payment applications leading to recovery of about 100m in revenue.
Quality Assurance Auditor
Intercontinental Bank Plc
Lagos, Nigeria
01.2011 - 01.2012
- Monitored bank-wide compliance with audit recommendations and made suggestions for remedial actions as appropriate
- Audited existing operational practices and procedures, proactively challenging and implementing improvement to ensure compliance and growth
- Investigated customer complaints to address areas of improvement, eliminate non-conformance and increase customer satisfaction.
- Investigated customer feedback relating to product quality issues and developed strategies for continual improvement.
Customer Service Supervisor
Intercontinental Bank Plc
Lagos , QC
01.2010 - 12.2010
- Trained and managed staff in areas of customer service and company policies.
- Investigated and resolved issues swiftly in a friendly and supportive manner and ensured customer satisfaction.
- Communicated new products, services, and promotional offers to customers to increase revenue
- Improved customer retention by delivering tailored and genuine services.
Bank Teller
Intercontinental Bank Plc
, Nigeria
02.2009 - 05.2010
- Trained and managed eight junior tellers
- Oversaw all transactional services, including bank deposits, monetary withdrawals and financial transfers, and handling an average of N300m daily
- Proofed and reconciled relevant general ledger accounts for accountability.
Education
Bachelor of Science - Chemistry
Lagos State University
08.2006
High School Diploma -
Queen's College
Lagos, Nigeria07.2000
Graduate Certificate - Health Systems Management
Fanshawe College
London, ONSkills
- Exceptional interpersonal communication skills
- Time-management skills
- Good critical-thinking and research skills
- Detail-orientated
- Quality Assurance and Control
- Strong analytical, problem solving and reporting skills
- Team player
- Conflict Management
- Account Management
- Complaint Investigation
- Product Knowledge
- Process improvement specialist
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Accounts and Administration Manager
Weddel Adelie Limited
06.2017 - 07.2023
Quality Assurance Auditor
Access Bank Plc
02.2012 - 04.2017
Quality Assurance Auditor
Intercontinental Bank Plc
01.2011 - 01.2012
Customer Service Supervisor
Intercontinental Bank Plc
01.2010 - 12.2010
Bank Teller
Intercontinental Bank Plc
02.2009 - 05.2010
Bachelor of Science - Chemistry
Lagos State University
High School Diploma -
Queen's College
Graduate Certificate - Health Systems Management
Fanshawe College
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