Kaerla Fellows
San Francisco
Summary
Professional receptionist with background in administrative support, known for high standards and results-driven approach. History of optimizing office operations and contributing to team success. Reliable and adaptable, consistently meeting changing needs. Skilled in organization, communication, and multitasking.
Overview
36
36
years of professional experience
Work History
Visitor Experience Assistant
San Francisco Museum of Modern Art
09.2023 - Current
- Create a welcoming atmosphere for all visitors
- Receive all visitors with genuine appreciation, courtesy, and warmth
- Build and maintain visitor membership accounts to create a more personal visitor experience
- Responsible for accurate financial transactions and reconciliation at daily close of business
- Maintain an understanding of museum policies and procedures
- Ability to work a variety of shifts including evenings and weekends
- Encourage visitor feedback
Lead Fitness Center Worker
Mills College at Northeastern University
03.2019 - 11.2024
- Greet users in a friendly manner
- Maintain order and cleanliness of the facility
- Assist in onboarding new student employees every semester
- Give facility tours to prospective students and families
- Ensure users know, understand, and follow facility policy, and carry out policy when required
Assistant Manager
La Belle Salon
10.1989 - 03.1992
- Answer phones and schedule appointments in a timely and professional manner
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Generated repeat business through exceptional customer service.
- Oversaw daily operations to maintain store cleanliness and organization.
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
- Coordinated with vendors for timely inventory replenishment, ensuring product availability.
Education
MFA - Creative Writing, Poetry
Mills College
05.2022
BA - Creative Writing
Mills College
05.2020
Culinary Arts & Hospitality, Women and Queer Studies, Music
City College of San Francisco
04.2015
Skills
- Customer Service
- Fast learner
- Time management
- Apple and PC literate
- Attention to detail
Timeline
Visitor Experience Assistant
San Francisco Museum of Modern Art
09.2023 - Current
Lead Fitness Center Worker
Mills College at Northeastern University
03.2019 - 11.2024
Assistant Manager
La Belle Salon
10.1989 - 03.1992
BA - Creative Writing
Mills College
Culinary Arts & Hospitality, Women and Queer Studies, Music
City College of San Francisco
MFA - Creative Writing, Poetry
Mills College
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