Kaelyn Pizzale
North Bay
Summary
Accustomed to multitasking and working quickly to meet challenging demands. Considered hardworking and reliable with great interpersonal skills. Always ready and willing to assist fellow employees with job tasks.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Youth Information Technologist Assistant
Kinoomaadziwin Education Body
09.2023 - 02.2024
- Provided solutions aligned with Microsoft 365 architecture and business needs.
- Coordinated help desk and technical support services.
- Assisted IT department staff by responding to messages for company's help desk.
- Monitored, tracked and prioritized new work requests at Help Desk within set response times.
- Answered calls and emails at company's help desk, assisting employees and customers with troubleshooting computer issues.
- Prioritized help desk service ticket requests and applied diagnostic techniques to identify problems, investigate causes and recommend solutions specific to individual users.
Casual ECE Assistant
North Bay Indigenous Hub
04.2020 - Current
- Promoted sensory development by providing access to different textures.
- Used classroom observations to create written assessments of student performance.
- Provided individualized instruction and support to meet the personal needs of each child.
- Implemented developmentally and culturally appropriate curriculum for children, creating positive and safe classroom environments.
- Coordinated schedules of activities, events.
- Monitored students with special needs and helped integrate them into the normal classroom setting.
- Gave one-on-one attention to children while maintaining overall focus on the entire group.
- Addressed behavioural and learning issues with parents and daycare management.
Veterinary Assistant
North Bay Animal Hospital
10.2022 - 08.2023
- Provided customer support to clients, answering questions and addressing concerns.
- Positioned animals for diagnostic imaging such as x-rays and scans.
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Administered medications to animals in treatment and documented changes in condition.
- Helped with training of new veterinary assistants and support staff to improve individuals' capabilities.
- Restrained animals for examination and treatment.
- Performed testing and completed blood counts.
Front Desk Animal Attendant
The North Bay and District Humane Society
06.2022 - 01.2023
- Exceeded goals through effective task prioritization and great work ethic.
- Collected room deposits, fees and payments.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Kept animals clean and free of contaminants to promote optimal health.
- Administered medications to animals in treatment and documented changes in condition.
- Kept cages, kennels, play yards and grooming areas neat and clean.
- Followed specific food and water schedules for different animal species.
Dog Daycare Supervisor
Run of The House Dog Adventure Camp
03.2022 - 06.2022
- Exercised animals regularly with walks and rigorous play activities.
- Hiked five to ten kilometers a day with 15-35 off leash dogs.
- Gained basic obedience training for dogs.
- Coordinated animal training to teach commands, improve behaviours and housebreak personal pets.
- Organized picking up and dropping off animals at client locations.
- Communicated professionally with pet owners via phone, email and text.
- Coordinated schedules to optimize care for multiple pets and team members each day.
- Performed basic wound care and other medical aid to dogs.
- Observed animal details such as size, condition, behavior and eating habits and documented data with DoggieDashboard.
- Trained animals in behavioral compliance or other special routines or commands.
Sales Associate
HomeSense
07.2019 - 02.2021
- Prepared merchandise for the sales floor by pricing or tagging.
- Helped customers locate products and checked the store system for merchandise at other sites.
- Increased sales by offering advice on purchases and promoting additional products.
- Educated associates on market trends and stayed up-to-date on forecasts.
- Provided positive first impressions to welcome existing, new and potential customers.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Applied security and loss prevention training toward recognizing risks and reducing store theft.
- Achieved perfect attendance and on-time record.
Education
High School Diploma -
Chippewa Secondary School
North Bay, ON06.2021
Skills
- Child Safety
- First Aid Certification
- Problem Solving
- Excellent people skills
- Sales training
- Staff Management
- Business Development
- Technical Support
- Remote Support Experience
Certification
Certified in Level C First Aid, AED and CPR
Certified in WHMIS, Concussion training, Safety in the workplace.
Level G Drivers License.
Timeline
Youth Information Technologist Assistant
Kinoomaadziwin Education Body
09.2023 - 02.2024
Veterinary Assistant
North Bay Animal Hospital
10.2022 - 08.2023
Front Desk Animal Attendant
The North Bay and District Humane Society
06.2022 - 01.2023
Dog Daycare Supervisor
Run of The House Dog Adventure Camp
03.2022 - 06.2022
Casual ECE Assistant
North Bay Indigenous Hub
04.2020 - Current
Sales Associate
HomeSense
07.2019 - 02.2021
High School Diploma -
Chippewa Secondary School
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