Kaelyn Horton
San Bernardino
Summary
Dedicated and dependable professional with experience in customer service, retail management, logistics, and warehouse operations. Skilled in leadership, team coordination, data entry, order fulfillment, and providing exceptional customer experiences. Adaptable, organized, and committed to delivering high-quality work in fast-paced environments while continuing to expand knowledge through higher education.
Overview
9
9
years of professional experience
Work History
Barista
Starbucks
Fontana, CA
02.2025 - Current
- Prepared high-quality beverages according to standardized recipes and customer preferences.
- Provided exceptional customer service, enhancing overall customer satisfaction and loyalty.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Managed inventory by monitoring stock levels and placing orders for supplies as needed.
- Count and distribute employee tips.
- Used POS system to accurately enter orders and process payments.
Manager
MOD Pizza
Fontana, CA
02.2021 - 03.2024
- Oversaw daily operations to ensure efficient service delivery and customer satisfaction.
- Developed training programs to enhance staff performance and operational efficiency.
- Implemented inventory management practices, reducing waste and optimizing stock levels.
- Enhanced team communication through regular briefings, fostering a collaborative environment.
- Led initiatives to improve food safety standards, ensuring compliance with health regulations.
- Operated cash register and handled transactions.
Data Entry Clerk
Blackrock Logistics
Fontana, CA
12.2019 - 07.2020
- Created delivery routes for all Southern California Trader Joe's locations.
- Entered and updated data in logistics management system with high accuracy and attention to detail.
- Maintained organized records of shipments, inventory, and customer interactions for efficient retrieval.
- Collaborated with team members to streamline data entry processes, enhancing overall workflow efficiency.
- Trained new staff on data entry protocols and best practices to ensure consistency across operations.
Material Handler Team Lead
CEVA Logistics Inc.
Fontana, CA
07.2018 - 12.2019
- Supervised daily operations and workflow of material handling team.
- Trained team members on safety protocols and efficient handling procedures.
- Implemented process improvements to enhance productivity and reduce waste.
- Coordinated inventory management and ensured accurate stock levels.
- Operated forklifts to transport materials across warehouse environment efficiently.
- Conducted regular equipment inspections to ensure compliance with safety standards.
- Developed and implemented training programs for staff on workplace safety protocols and equipment usage.
Data Entry Clerk
R&L Carriers
Fontana, CA
07.2017 - 07.2018
- Entered and updated data in logistics management system with high accuracy and attention to detail.
- Analyzed discrepancies in data entries, implementing corrective measures to uphold database integrity.
- Managed large volumes of information while adhering to strict deadlines and procedural guidelines.
- Generated regular reports on data accuracy and operational performance for management review.
- Completed data entry tasks with accuracy and efficiency.
- Led initiatives to improve data entry processes, resulting in reduced errors and faster turnaround times.
Education
Bachelor of Science - Criminal Justice
Arizona State University
Tempe, AZ05-2028
Cosmetology - Cosmetology
Advanced Beauty Techs Academy
Corona, CA11-2024
Skills
- Time management
- Problem-solving
- Cash handling
- Exceptional customer service
- Team leadership
- Complex Problem-solving
- Staff training and development
- Staff management
- Operations management
- Cross-functional teamwork
Timeline
Barista
Starbucks
02.2025 - Current
Manager
MOD Pizza
02.2021 - 03.2024
Data Entry Clerk
Blackrock Logistics
12.2019 - 07.2020
Material Handler Team Lead
CEVA Logistics Inc.
07.2018 - 12.2019
Data Entry Clerk
R&L Carriers
07.2017 - 07.2018
Bachelor of Science - Criminal Justice
Arizona State University
Cosmetology - Cosmetology
Advanced Beauty Techs Academy