Kaelin Cruickshank
Mississauga,ON
Summary
I am a hardworking and dedicated Health Administrator with excellent customer service and time management skills. I take pride in my strong work ethic. Accuracy-driven and diligent about completing tasks with little supervision. I am focused in my work and bring positive energy to any atmosphere yielding exceptional results.
Overview
3
3
years of professional experience
Work History
Clerk
Halton Healthcare - FootCare And Orthotic Center
2023.05 - Current
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Interacted with customers by phone, Outlook, or in-person to provide information.
- Reduced errors in data entry by carefully inputting information into CEIS with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
Clerk II
Halton Healthcare - WorkFit
2023.05 - 2024.01
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Ensured confidentiality of sensitive documents through proper storage methods and restricted access control implementation.
- Improved patient satisfaction by providing compassionate and attentive care to individuals with various health conditions.
- Contributed to efficient patient care by accurately documenting medical information and maintaining up-to-date records.
- Streamlined administrative tasks such as scheduling appointments, managing inventory levels, and updating Practice Perfect and Meditech systems efficiently.
Dance Studio Concierge
June Lawrence School of Dance
2021.07 - Current
- Utilized Microsoft Office for the use of scheduling and promotion, maintained an up-to-date knowledge on all classes offered, received and made phone-calls.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
Clerk (Placement)
Halton Healthcare
2023.01 - 2023.04
- Utilized computer and time management to complete various administrative tasks including: filing charts, receiving and distributing fax referrals, confirming appointments with patients, booking appointments, and creating patient charts
- Leveraged good communication skills whilst registering patients and updating patient information consistently in affiliation with healthcare privacy policies.
Front Desk Concierge
Ontario Racquet Club
2021.03 - 2022.05
- Responsible for quick and hassle-free scheduling for clients, settled any customer disputes in a professional and pleasant manner, helped to increase customer return rates by providing excellent customer service at all times.
Education
Diploma - Office Administration - Health Services
Sheridan College
Oakville, ON04.2024
Diploma -
Loyola Catholic Secondary School
Mississauga, ON06.2019
Skills
- Adaptability
- Customer Service
- Ability to Work in Teams
- Communication Skills
- Fast Learner
- Microsoft Office
- Ability to Multitask
- Telephone Etiquette
- Document Management
Hobbies and Interests
- Dancing
- Music
- Movies
- Family Time
Timeline
Clerk
Halton Healthcare - FootCare And Orthotic Center
2023.05 - Current
Clerk II
Halton Healthcare - WorkFit
2023.05 - 2024.01
Clerk (Placement)
Halton Healthcare
2023.01 - 2023.04
Dance Studio Concierge
June Lawrence School of Dance
2021.07 - Current
Front Desk Concierge
Ontario Racquet Club
2021.03 - 2022.05
Diploma - Office Administration - Health Services
Sheridan College
Diploma -
Loyola Catholic Secondary School
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