KAELI CAVENDER
Menifee
Summary
Detail-oriented business operations professional with experience managing high-volume data entry, maintaining accurate records, reconciling discrepancies, and supporting fast-paced operational workflows. Skilled in spreadsheet reporting, documentation management, operational reporting, customer communication, and cross-functional coordination. Proven ability to analyze information, maintain data accuracy, resolve issues, and manage multiple priorities while supporting business operations and process efficiency.
Overview
3
3
years of professional experience
Work History
Operations and Fulfillment Specialist
Milk Stork (Contract Via Infinium Staffing)
Temecula, CA
11.2025 - 05.2026
- Maintained accurate shipment records and operational data, reviewing information daily to ensure accuracy and resolve discrepancies.
- Audited shipment details, supporting documentation, and tracking information to maintain data integrity and operational compliance.
- Coordinated with FedEx, UPS, and USPS to investigate delivery exceptions, resolve operational issues, and support timely shipment movement.
- Updated and maintained tracking spreadsheets, customer records, and operational reports while meeting daily accuracy standards.
- Communicated with customers and internal teams regarding shipment status, delivery issues, order changes, and resolution timelines.
- Utilized Zendesk and internal systems to document activities, maintain records, and support workflow efficiency.
- Managed multiple operational priorities simultaneously in a high-volume logistics and customer operations environment.
- Identified and resolved shipment discrepancies through research, documentation review, and cross-functional communication.
Pro Sales Specialist
The Home Depot
Mission Viejo, CA
02.2023 - 10.2025
- Managed high-volume customer orders and project coordination, ensuring accuracy from quote creation through final fulfillment.
- Built and maintained detailed customer quotes and proposals, including large project estimates exceeding $50,000.
- Verified pricing, inventory availability, order details, and delivery requirements to minimize fulfillment errors and support customer satisfaction.
- Maintained accurate customer records, order documentation, and project information across multiple systems.
- Coordinated with vendors, distribution centers, installers, and internal departments to resolve order discrepancies and delivery issues.
- Tracked open orders, monitored project timelines, and communicated updates to customers and stakeholders.
- Supported administrative processes, operational reporting, and documentation management while maintaining service standards.
- Managed competing priorities and deadlines in a fast-paced, customer-focused environment.
Education
Business and General Education
Mt. San Jacinto College
San Jacinto, CA05-2029
High School Diploma - undefined
Temescal Canyon High School
Lake Elsinore, CA06-2018
Skills
- Data Entry & Data Integrity
- Microsoft Excel
- Spreadsheet Reporting
- Documentation Management
- Record Maintenance
- Information Verification
- Operational Reporting
- Process Compliance
- Discrepancy Resolution
- Order Management
- Customer Operations
- Logistics Coordination
- Cross-Functional Communication
- Zendesk
- Problem Resolution
- Administrative Support
Timeline
Operations and Fulfillment Specialist
Milk Stork (Contract Via Infinium Staffing)
11.2025 - 05.2026
Pro Sales Specialist
The Home Depot
02.2023 - 10.2025
High School Diploma - undefined
Temescal Canyon High School
Business and General Education
Mt. San Jacinto College