Kaeli Brooke
Summary
Dynamic Customer Care Representative with proven expertise at La Chic Hair Salon and Spa, excelling in inbound customer service and complaint handling. Recognized for enhancing customer satisfaction through effective problem resolution and empathetic communication. Skilled in data entry and payment processing, consistently improving service efficiency and fostering positive client relationships.
Overview
10
10
years of professional experience
Work History
Customer Care Representative
La Chic Hair Salon and Spa
Calgary, AB
10.2015 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
- Maintained a high level of product knowledge to provide accurate information and support to customers.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Navigated multiple computer systems and applications to find information.
- Streamlined call response times for improved customer experience through effective communication techniques.
- Logged call information and solutions provided into internal database.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Actively participated in weekly team meetings, discussing challenges faced as well as solutions implemented towards improving overall departmental performance.
- Implemented feedback from supervisors to continuously improve performance and enhance customer care skills.
Education
Diploma - Customer Service, High Level Satisfaction
Mc College
Kelowna, BC07.2012
Skills
- Inbound customer service
- Data entry
- Complaint handling
- Problem resolution
- Payment processing
Languages
English
Native or Bilingual
Timeline
Customer Care Representative
La Chic Hair Salon and Spa
10.2015 - Current
Diploma - Customer Service, High Level Satisfaction
Mc College