Kaeleigh Nadeau
Whitby,ON
Summary
Capable Bartender/Server passionate about serving customers well, while exceeding customer expectations and maintaining poise and sense of humor in demanding environments. Strong history of exceptional service in all types of hospitality establishments.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Bartender/ Server
Coppinwood Golf and Country club
09.2019 - 12.2019
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Continuously updated knowledge of industry trends, introducing new cocktails and techniques to the menu.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
General Manager /Assistant District Manager
Montana’s Bar And Grill / GRB Restaurants
04.2005 - 11.2007
- Developed and executed comprehensive training programs for store managers, resulting in improved employee performance and customer satisfaction.
- Increased district sales by implementing effective marketing strategies and fostering strong relationships with key partners.
- Streamlined operations by establishing efficient processes and communication channels between stores, leading to reduced costs and increased productivity.
- Implemented inventory control measures to minimize waste and optimize product availability, ensuring optimal stock levels across all locations.
- Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
- Evaluated store performance regularly using data analysis tools to identify areas of improvement and implement targeted action plans for continuous growth.
- Collaborated with senior management on strategic planning initiatives aimed at maximizing profitability while maintaining high standards of quality across the district.
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Exceeded sales targets with well-developed sales strategy and empowering team coaching.
- Held meetings with director to identify techniques to overcome sales obstacles.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Assistant Manager
Montana’s bar and grill/ GRB Restaurants
11.2004 - 04.2005
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Store Opening Trainer/ Assistant Manager
Montana’s Bar and Grill / Cara Foods
03.2001 - 09.2004
- Assisted lead trainer in developing customized training materials for different learning styles and needs.
- Supported trainees'' progress by providing constructive feedback and guidance on assignments and projects.
- Managed training logistics, including scheduling, room setup, and equipment maintenance, ensuring a smooth learning experience for all attendees.
- Developed strong relationships with trainees, fostering a supportive learning environment that promoted personal growth and professional development.
- Contributed to the improvement of overall training programs by gathering participant feedback and implementing necessary changes.
- Ensured compliance with organizational policies and procedures during all aspects of the training process.
- Maintained accurate records of participant attendance, assessments, and progress reports for tracking purposes.
- Served as a reliable resource for trainees seeking additional information or clarification on course topics outside of scheduled sessions.
- Evaluated training delivery methods to optimize effectiveness.
- Provided coaching and mentoring to employees.
- Trained and mentored new personnel hired to fulfill various roles.
Education
Interior Planning Diploma - Interior Design And Architecture
Sheridan College
Oakville, ON01.2010
Hotel Resort Management -
Sir Sandford Fleming College
Peterborough, ON01.2001
Skills
- 20 years of experience in the restaurant and Hospitality industry with both corporate and individual management
- Outgoing personality who connects with customers creating relationships and positive atmosphere
- Concise, consistent, and efficient billing and money management
- Solid background in Customer service and staff management
- Focus on Sales, Service and collaboration with other team members
- Food Service
- Payment Processing
- Health codes compliance
- Beverage Preparation
- Suggestive Selling
- Menu Memorization
- Ordering Procedures
- Dining room management
- Staff Management
- Customer Service
- Inventory
- Liquor, beer, and wine knowledge
- Smart Serve Certified 2024
References Available
Upon Request
Certification
- Certified Smart Serve 2024
Timeline
Bartender/ Server
Coppinwood Golf and Country club
09.2019 - 12.2019
General Manager /Assistant District Manager
Montana’s Bar And Grill / GRB Restaurants
04.2005 - 11.2007
Assistant Manager
Montana’s bar and grill/ GRB Restaurants
11.2004 - 04.2005
Store Opening Trainer/ Assistant Manager
Montana’s Bar and Grill / Cara Foods
03.2001 - 09.2004
Interior Planning Diploma - Interior Design And Architecture
Sheridan College
Hotel Resort Management -
Sir Sandford Fleming College
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