Kaela Koury

• Established trust-based relationships with clients through empathetic communication and active listening skills.
• Enhanced client well-being by providing comprehensive support and resources tailored to individual needs.
• Provided crisis intervention support when needed, deescalating situations while prioritizing the safety of all involved parties.
• Connected clients with appropriate community resources, effectively navigating complex systems on their behalf.
• Facilitated group sessions focused on skill-building activities, promoting social engagement and personal growth among participants.
• Collaborated with multidisciplinary (inter-agency) teams to ensure delivery of community support services and optimal client outcomes.
• Kept case files updated, accurate and aligned with requirements.

• Handled sensitive information with discretion, ensuring confidentiality was maintained at all times when dealing with personnel records.
• Provided valuable insights into process improvement efforts by engaging in regular brainstorming sessions alongside other staff members.
• Assisted with onboarding new TradesStart clients by preparing orientation materials and coordinating training sessions.
• Created and updated records and files to maintain document compliance. (Link2Feed)
• Answered incoming emails and phone calls and directed calls to appropriate personnel.
• Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
• Conducted research to assist with Grants and special projects. (Government and RBC Surveys)
• Collaborated with Local community partners to develop programs, fostering a unified approach toward shared goals.

• Organized, sorted and stored donations in orderly systems to minimize waste.
• Helped in development of new procedures and processes to improve work performance.
• Enhanced community food security by efficiently sorting and distributing donated items.
• Maintained a clean and organized workspace, ensuring the safety and well-being of volunteers and clients alike.
• Distributed food boxes with carefully selected essentials to families in need.
• Collaborated with team members to ensure timely distribution of food to clients in need.
• Improved team morale and productivity through effective communication and active listening skills.

• Honour Roll, [2024]
• Completed College-level Coursework: [CDSW], [Trillium College]

Duties and tasks of a community support worker:

• Providing personalized assistance to individuals facing physical, emotional, or social challenges.
• Offering emotional support and being a compassionate listener.
• Advocating for clients’ needs and rights within the community.
• Connecting individuals with appropriate resources, services, and programs.
• Collaborating with other professionals to ensure comprehensive care.
• Developing and implementing support plans tailored to individual needs.
• Providing guidance for skill-building and personal development.
• Educating individuals on self-care techniques and coping strategies.
• Promoting inclusion, diversity, and cultural sensitivity.
• Addressing crisis situations and offering immediate support for individuals with social barriers, mental health, and or addiction issues.
• Maintaining accurate documentation of interactions and progress.