Mikaela Johnson
San Diego
Summary
Dynamic professional with a strong background in customer service and financial management, honed at JPMorgan Chase. Proven ability to develop customer relationships and enhance service efficiency. Skilled in cash management and adept at utilizing banking software to streamline operations, ensuring compliance and timely issue resolution.
Overview
6
6
years of professional experience
Work History
Associate Banker
JPMorgan Chase
10.2024 - 06.2025
- Assisted customers with account inquiries and transactions, ensuring timely resolution of issues.
- Supported daily operations by processing cash deposits and withdrawals accurately.
- Learned banking software systems to efficiently manage customer accounts and data entry tasks.
- Collaborated with team members to maintain compliance with regulatory standards and internal policies.
Fiscal Assistant
ITS
12.2022 - 09.2024
- Assisted in processing invoices and expense reports to ensure timely payments.
- Maintained accurate financial records using accounting software for efficient reporting.
- Supported budget preparation by gathering data and analyzing expenditure trends.
- Coordinated with vendors to resolve billing discrepancies and improve communication.
Camp Counselor, Art Teacher
Peralta Hacienda Historical Park And Museum
06.2022 - 07.2022
- Led daily activities, ensuring safety and engagement of campers in diverse outdoor programs.
- Developed and implemented creative lesson plans promoting teamwork and leadership skills among participants.
- Worked with children of varying age, interest, skill, and developmental levels.
- Facilitated conflict resolution among campers, fostering a positive and inclusive camp environment.
Hostess
Chicken and Waffles
03.2021 - 04.2021
- Greeted and seated guests promptly, ensuring optimal flow in dining area.
- Managed reservations and waitlists using electronic systems to enhance guest experience.
- Collaborated with servers to communicate guest needs, improving service efficiency.
- Trained new staff on customer service protocols and restaurant operations.
Sales Associate
Iyoba Body Essentials
06.2019 - 07.2020
- Provided exceptional customer service to enhance shopping experiences and foster repeat business.
- Assisted in inventory management, ensuring optimal stock levels and timely replenishment of products.
- Collaborated with team members to achieve sales targets and maintain store presentation standards.
- Utilized point-of-sale systems accurately for transactions and customer data management.
Education
Bachelor of Science - Human Development
University of California, San Diego
La Jolla, CA06-2026
High School Diploma -
Natomas High School
Sacramento05-2022
Skills
- Sales proficiency
- Financial planning
- Cash management
- Customer service
- Developing customer relationships
- Customer Service-oriented
Timeline
Associate Banker
JPMorgan Chase
10.2024 - 06.2025
Fiscal Assistant
ITS
12.2022 - 09.2024
Camp Counselor, Art Teacher
Peralta Hacienda Historical Park And Museum
06.2022 - 07.2022
Hostess
Chicken and Waffles
03.2021 - 04.2021
Sales Associate
Iyoba Body Essentials
06.2019 - 07.2020
Bachelor of Science - Human Development
University of California, San Diego
High School Diploma -
Natomas High School