Hi, I’m
Kaede Hagiwara
Server
Vancouver,BC
Summary
Dedicated position of Box Office Attendant with experience managing administrative teams and delegating tasks to accomplish operational goals. Knowledgeable about arranging authorizations, preparing work orders and processing vouchers. Methodical and highly organized with good prioritization and planning abilities. Hardworking and focused Administrative professional offering excellent communication, planning and prioritization skills demonstrated through 3 years of performance. Skilled at drafting reports and business correspondence, managing mail and updating tracking spreadsheets. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths.
Overview
5
years of professional experience
10
years of post-secondary education
Work History
JATCO Ltd
Administrative Staff
06.2020 - 06.2023
Job overview
- Assisted in DX and implementation of new software tools for validation and features to enhance department workflow. In fact, our group reduced resources by 3% per year
- Updated spreadsheets and databases to track, analyze, and report on resource count and maintenance fee per month.
- Scheduled office equipment repair and maintenance to extend equipment lifespan and prevent unplanned downtime.
- Maintained company handbook to outline policies and provide insights to company mission and values.
- Assisted coworkers and staff members with special tasks on daily basis.
- Interacted with vendors, contractors and professional services personnel to order, direct activities, and communicate instructions.
- Volunteered to help with special projects of varying degrees of complexity, such as Researching on Agile, and increasing employees quality of life)
Pinnacle People
Server
11.2018 - 08.2019
Job overview
- Served beverage and cleaned guest tables Work in various places (Banquet Rooms, Studiums, Airport Lounge)
- Served food and beverages promptly with focused attention to customer needs.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Level Up Studies
Intern Marketing Assistant
03.2019 - 07.2019
Job overview
- Making strategies for posting advertisements on social networking media Translating English statements to Japanese for clients
- Conducted consumer data analysis on products to assist with promotional campaigns.
- Assisted in creating written, video and image content for Instagram posts.
- Helped with planning and hosting of marketing events.
- Collaborated with multicultural team members to help expand marketing channels.
- Performed office administrative duties to enhance team cohesiveness.
- Identified appropriate marketing channels and target customers for campaigns.
Education
The Australian Academy of WeddingOnline
Diploma from Wedding and Event Planning
06.2018 - 06.2024
University Overview
- Brainstormed wedding party and corporate event details
- Analyzed Sales and Marketing in wedding and event
- Utilized spreadsheet, word document, and database management
- Wedding & Event Assistant Intern, Gee What a Wedding, Completed 2018
Japan Hotel SchoolTokyo, Japan
Diploma from Business And Hospitality
04.2015 - 04.2018
University Overview
- Expanded the knowledge of Bridal Business Outline, Bridal Operations, and Business Manner
- Improved customer service
- Co-leader of Bridal Seminar Committee
- Recipient of Best Student Award at Graduation ceremony, in 2018
- Study Abroad: Certificate 2 Hospitality - Holmesglen Institute, Australia
- Food Server Intern, ANA Intercontinental Hotel Tokyo, Completed in 2016
- Scholarship from the Entrance Examination in 2015
Holmesglen InstituteMelbourne, Australia
Certificate 2 from Hospitality
04.2016 - 02.2017
University Overview
- Achieved customer service in English as a Second Language.
- Motivated multicultural team under hight pressure during training.
- Recipient of Presentation of Statement of Attainment, Student Excellence, and “engjoy" Excellence Award, in 2017
- Wedding and Event Assistant Intern, National Trust of Australia (Victoria), Completed 2016
- Member of Basketball Team in 2016
Skills
- Public Speaking
- Good Telephone Etiquette
- Team Building
- POS Operation
- Teamwork and Collaboration
- Attention to Detail
- Multitasking Abilities
- Active Listening
- Organization and Time Management
- Computer Skills
Hobbies
- Research, write and edit a blog to discuss choices that improve efficiency in celebrations.
- Produce content, such as social media posts, banners for a variety of celebrations.
- Collect and create wedding and event theme boards.
- Interest in travelling to various countries to explore and experience new cultures
Timeline
Administrative Staff
JATCO Ltd
06.2020 - 06.2023
Intern Marketing Assistant
Level Up Studies
03.2019 - 07.2019
Server
Pinnacle People
11.2018 - 08.2019
The Australian Academy of Wedding
Diploma from Wedding and Event Planning
06.2018 - 06.2024
Holmesglen Institute
Certificate 2 from Hospitality
04.2016 - 02.2017
Japan Hotel School
Diploma from Business And Hospitality
04.2015 - 04.2018
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