Kaede Arai Hall
Halifax,NS
Summary
Dynamic leader with a proven track record at Halifax Citadel Society, excelling in staff management and customer service. Elevated team productivity and guest satisfaction through innovative staff development and compassionate communication. Skilled in adapting to change and mentoring, consistently delivering exceptional service and fostering a culture of excellence.
Knowledgeable in working in team environments, contributing to smooth operations and successful project outcomes. Proven track record of supporting team goals and maintaining high standards of work quality. Demonstrated effective communication and problem-solving skills in collaborative settings.
Overview
5
5
years of professional experience
Work History
Catering
Halifax Citadel Society
08.2021 - Current
- Assisted in event setup and teardown, ensuring a smooth transition between functions.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Arranged linens and table settings according to seating plan and event theme.
- Collaborated with kitchen staff to ensure accurate and timely delivery of menu items.
- Provided friendly, courteous service to create memorable moments for guests.
- Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.
- Enhanced guest experience by providing exceptional service during catered events.
- Demonstrated flexibility in adapting to last-minute changes in menu items, guest count, or event timeline to maintain a high level of service quality.
- Maintained a clean and organized work environment, ensuring compliance with health and safety regulations.
- Received positive feedback from clients regarding attention to detail, promptness, and overall professionalism during catered events.
Military Interpretation Supervisor
Halifax Citadel Society
07.2019 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
Education
Bachelor of Science - Biology
Saint Mary's University
Halifax, NS04-2025
Skills
- Kennel care
- Compassionate communication
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Employee motivation
- Staff development
- Schedule development
Accomplishments
- Provided cats and dogs with a safe, calm environment while they were in a shelter. Taking them out to play and to go on walks to keep their morale up.
- Achieved promotion through effectively helping with managing and supporting team members and being proficient at military interpretation.
- Achieved content customers by completing dietary alterations and catering tasks with accuracy and efficiency.
Languages
English
Native or Bilingual
French
Limited Working
Interests
- Animal Care
- Volunteering at local animal shelters and rescue organizations
- I like working with my hands and fixing things
- Road Trips
- Photography
- Historical Exploration
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
Timeline
Catering
Halifax Citadel Society
08.2021 - Current
Military Interpretation Supervisor
Halifax Citadel Society
07.2019 - Current
Bachelor of Science - Biology
Saint Mary's University
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