Kady Petrie
Burlington
Summary
Results-driven Claims Adjuster with experience handling physical damage claims at CAA. Skilled in FNOL accuracy, injury documentation and empathetic client communication. Recognized for exceeding monthly targets and winning multiple internal claims challenges. Passionate about continuous learning and eager to transition into Accident Benefits to combine industry expertise with a dedication to helping members through recovery.
Overview
9
9
years of professional experience
Work History
Auto Claims Adjuster
CAA South Central Ontario
11.2023 - Current
- Accurately complete First Notice of Loss capturing all essential accident details
- Document both physical and mental injury, insuring proper escalation when needed
- Provide insureds with timely updates and guidance throughout claims process
- De-escalate difficult calls while maintaining professionalism and trust
- Promote RRF shops, offering insureds lifetime repair warranties
- Provide compassionate and empathetic communication to clients during stressful situations
- Identified suspicious claims, escalating issues to supervisor for further investigation and analysis.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Consistently meeting and exceeding monthly performance targets, winning multiple internal claims challenges
- Demonstrating passion for goal setting and achievement, striving for continuous growth and excellence
Office Manager/Business Development Manager
Intelligent Office
08.2016 - 10.2023
- Hired talented, trainable receptionists and drove new business strategies to grow revenues.
- Determined business development opportunities and implemented effective strategy for client acquisition.
- Generated leads and capitalized on valuable business opportunities to bring in new company revenue and improve bottom line profit.
- Compiled and submitted monthly and yearly reports.
- Prepared monthly and year-end closing statements, financial documents and invoices.
- Notified customers of delinquent accounts with attempt to collect outstanding amounts.
- Kept team on track by assigning and supervising their activities and giving constructive feedback.
- Developed administrative processes to achieve organizational objectives and improve office efficiency.
- Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
- Organized and facilitated Independent Medical Evaluations by coordinating logistics, staff support, chaperone services and medical equipment requirements
Receptionist
Intelligent Office
04.2016 - 08.2016
- Answered and directed incoming calls using multi-line telephone system.
- Sorted incoming mail and directed to correct personnel each day.
- Oversaw office inventory by restocking supplies and submitting purchase orders.
- Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
- Prepared packages for shipment by generating packing slips and setting up courier deliveries.
- Answered phone calls, provided information to callers and connected callers to appropriate people.
- Managed customer complaints and rectified issues to complete satisfaction.
- Responded to inquiries and room requests made online, by phone or email.
- Signed for packages, recorded all deliveries and distributed to personnel.
- Scheduled meetings and meeting rooms for internal personnel, partners and clients.
Education
BBA - Marketing
Mohawk College of Applied Arts And Technology
Hamilton, ON04.2014
Skills
- Claims Intake and FNOL Accuracy
- Injury Documentation
- Client Communication and Empathy
- De-escalation and Conflict Resolution
- Target-Driven Performance and Results Orientation
- Strong Organization and Time Management
- Insurance regulations
- Accounting and bookkeeping
- Documentation management
- QuickBooks proficient
Timeline
Auto Claims Adjuster
CAA South Central Ontario
11.2023 - Current
Office Manager/Business Development Manager
Intelligent Office
08.2016 - 10.2023
Receptionist
Intelligent Office
04.2016 - 08.2016
BBA - Marketing
Mohawk College of Applied Arts And Technology
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