Kadri Hagerman
Fort McMurray,AB
Summary
Operations professional with proven track record in optimizing processes and driving efficiency. Strong focus on team collaboration, strategic planning, and achieving measurable results. Adept at adapting to changing needs and leading cross-functional teams. Skilled in project management, process improvement, and resource allocation. Dependable and results-driven, known for enhancing operational performance.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Operations Manager
Sparksman Transportation
05.2023 - Current
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of fleet vehicles.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Maintained updated and detailed records of calls in physical and electronic database.
- Analyzed performance metrics to identify trends and recommend actionable solutions for continuous improvement.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Analyzed and reported on key performance metrics to senior management.
- Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
Dispatcher
Sparksman Transportation LTD
03.2014 - 05.2023
- Communicated effectively with drivers to ensure timely pickups and deliveries.
- Implemented process improvements that enhanced operational workflows.
- Managed customer inquiries, providing accurate information on service status.
- Collaborated with management to address service disruptions and implement solutions.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Directed dispatching, routing, and tracking of 90 fleet vehicles.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.
- Facilitated smooth transitions between shifts by properly documenting unresolved calls and ongoing incidents.
- Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
- Adapted quickly to changing situations, ensuring uninterrupted dispatch operations during emergencies.
Education
High School Diploma -
Composite High School
Fort McMurray06-2001
Skills
- Decision-making
- Active listening
- Attention to detail
- Problem-solving
- Route planning
- Verbal and written communication
- Improving operations
- Team leadership
- Operations management
- Planning and implementation
- Implementing safety policies
- Safety Investigations post incident
Languages
English
Full Professional
Certification
- Class 2 License - since 2006
- First Aid
- S' endorsement
- WHMIS
- Health and Safety Representative - Online Certificate
Timeline
Operations Manager
Sparksman Transportation
05.2023 - Current
Dispatcher
Sparksman Transportation LTD
03.2014 - 05.2023
High School Diploma -
Composite High School