Kadine Armstrong
Airdrie,AB
Summary
Health Care professional prepared for role with history of delivering valuable solutions and support. Proven track record in problem resolution and enhancing user experience while supporting team goals. Known for adaptability and reliability, bringing strong analytical and communication skills to table.
Overview
15
15
years of professional experience
Work History
Resident Care Coordinator
Connecting Care
03.2022 - Current
- Evaluated staff performance regularly through observation, providing constructive feedback for professional growth.
- Coordinated the resident admission and discharge process, ensuring a smooth transition and minimizing stress for residents and families.
- Hired and trained new staff members on facility policies, patient care and medicine distribution.
- Advocated for residents'' rights, promoting dignity and respect throughout interactions between staff members and residents.
COVID-19 Contact Tracer
Alberta Health Services
04.2021 - 03.2022
- Reduced COVID-19 transmission by effectively identifying and contacting exposed individuals.
- Provided emotional support for distressed individuals during difficult conversations surrounding their potential exposure to COVID19.
- Enhanced community safety, providing clear guidance on isolation and quarantine procedures to exposed individuals.
- Improved contact tracing efficiency with accurate data entry and case management system utilization.
- Utilized time management strategies effectively while working remotely, balancing workload demands with personal responsibilities at home.
Licensed Practical Nurse Team Leader
A1`
12.2016 - 04.2021
- Ensured optimal patient comfort through compassionate nursing care, attentive listening, and prompt response to needs.
- Streamlined documentation process by maintaining over 120 accurate electronic health records and updating them in a timely manner.
- Boosted staff morale by recognizing achievements, offering constructive feedback, and fostering an inclusive work culture.
- Enhanced the patient experience by addressing their emotional needs and providing support to family members in times of crisis or uncertainty.
Licensed Practical Nurse
Connecting Care Inc
04.2015 - 12.2016
- Assisted with admissions, appointments, transfers, and discharges.
- Cared for wounds, provided treatments, and assisted with medical procedures.
- Documented accurate and complete patient information to address patient problems and expected outcomes.
Customer Service Representative
Amazon
05.2010 - 01.2014
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Managed approximately 100 incoming calls daily, by resolving customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
BBA - Management
Athabasca University
Athabasca, AB01-2027
Associate of Science - Practical Nursing
Norquest College
Edmonton, AB04-2015
Skills
- Compassion
- Customer service excellence
- Client relations and team collaboration
- Data entry and analysis
- Analytical thinking
- Self motivation
Languages
English
Native or Bilingual
Timeline
Resident Care Coordinator
Connecting Care
03.2022 - Current
COVID-19 Contact Tracer
Alberta Health Services
04.2021 - 03.2022
Licensed Practical Nurse Team Leader
A1`
12.2016 - 04.2021
Licensed Practical Nurse
Connecting Care Inc
04.2015 - 12.2016
Customer Service Representative
Amazon
05.2010 - 01.2014
BBA - Management
Athabasca University
Associate of Science - Practical Nursing
Norquest College
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