Kadin Kabani
Calgary,Alberta
Summary
Dedicated professional with a track record of over 3 years in optimizing customer satisfaction and operations within the including automotive industry
- Proven record of optimizing processes, delivering exceptional customer service and exceeding targets.
- Strong organizational and multitasking abilities combined with excellent interpersonal skills.
- Proficient in Microsoft Office, including Excel, Word & Outlook,
- Holds a Class 5 Driver’s License.
Overview
4
4
years of professional experience
Work History
Appointment Coordinator Supervisor
Lexus Of Calgary
09.2021 - Current
- Improved appointment scheduling efficiency by streamlining the booking process and implementing a user-friendly system.
- Managed high call volume while maintaining professionalism and accuracy in appointment bookings.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Called and rescheduled appointments for clients.
- Assisted with training new staff members on proper appointment coordination procedures and best practices.
- Excellent communication skills, both verbal and written.
Vehicle Porter
Lexus Of Clagary
04.2021 - 09.2021
- Reported daily work progress and encountered problems to management.
- Promoted positive relationships with customers through friendly interactions during vehicle drop-off and pickup processes.
- Organized vehicle and equipment storage spaces, removing trash and wiping down surfaces.
- Maintained a clean dealership lot by regularly washing and detailing parked vehicles.
- Supported service department tasks, including shuttling customers to and from their homes while their vehicles were serviced.
- Refilled gas tanks and documented fluid levels.
- Inspected vehicles and equipment for visible damage.
Service Advisor
High River Toyota
03.2020 - 04.2021
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Delivered prompt service to prioritize customer needs.
- Recommending additional services that would be helpful to customers and improve longevity of their vehicle.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
Education
High School Diploma -
Foundations For The Future Charter Academy
Calgary, AB07.2020
Skills
- Appointment Coordination
- Database and Client Management Systems
- Workflow Optimization
- Activity Coordination
- Spreadsheet tracking
- Outbound Calling
- Inbound calling
Languages
English
Full Professional
softwares
Proficient skills in PBS systems, Kimoby, Numa AI, Toyota/Lexus Canada Infostream
Timeline
Appointment Coordinator Supervisor
Lexus Of Calgary
09.2021 - Current
Vehicle Porter
Lexus Of Clagary
04.2021 - 09.2021
Service Advisor
High River Toyota
03.2020 - 04.2021
High School Diploma -
Foundations For The Future Charter Academy