Summary
Overview
Work History
Education
Skills
Languages
softwares
Timeline
Generic

Kadin Kabani

Calgary,Alberta

Summary

Dedicated professional with a track record of over 3 years in optimizing customer satisfaction and operations within the including automotive industry

  • Proven record of optimizing processes, delivering exceptional customer service and exceeding targets.
  • Strong organizational and multitasking abilities combined with excellent interpersonal skills.
  • Proficient in Microsoft Office, including Excel, Word & Outlook,
  • Holds a Class 5 Driver’s License.

Overview

4
4
years of professional experience

Work History

Appointment Coordinator Supervisor

Lexus Of Calgary
09.2021 - Current
  • Improved appointment scheduling efficiency by streamlining the booking process and implementing a user-friendly system.
  • Managed high call volume while maintaining professionalism and accuracy in appointment bookings.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Called and rescheduled appointments for clients.
  • Assisted with training new staff members on proper appointment coordination procedures and best practices.
  • Excellent communication skills, both verbal and written.

Vehicle Porter

Lexus Of Clagary
04.2021 - 09.2021
  • Reported daily work progress and encountered problems to management.
  • Promoted positive relationships with customers through friendly interactions during vehicle drop-off and pickup processes.
  • Organized vehicle and equipment storage spaces, removing trash and wiping down surfaces.
  • Maintained a clean dealership lot by regularly washing and detailing parked vehicles.
  • Supported service department tasks, including shuttling customers to and from their homes while their vehicles were serviced.
  • Refilled gas tanks and documented fluid levels.
  • Inspected vehicles and equipment for visible damage.

Service Advisor

High River Toyota
03.2020 - 04.2021
  • Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
  • Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
  • Delivered prompt service to prioritize customer needs.
  • Recommending additional services that would be helpful to customers and improve longevity of their vehicle.
  • Pleasantly greeted customers and asked open-ended questions to better determine needs.

Education

High School Diploma -

Foundations For The Future Charter Academy
Calgary, AB
07.2020

Skills

  • Appointment Coordination
  • Database and Client Management Systems
  • Workflow Optimization
  • Activity Coordination
  • Spreadsheet tracking
  • Outbound Calling
  • Inbound calling

Languages

English
Full Professional

softwares

Proficient skills in PBS systems, Kimoby, Numa AI, Toyota/Lexus Canada Infostream

Timeline

Appointment Coordinator Supervisor

Lexus Of Calgary
09.2021 - Current

Vehicle Porter

Lexus Of Clagary
04.2021 - 09.2021

Service Advisor

High River Toyota
03.2020 - 04.2021

High School Diploma -

Foundations For The Future Charter Academy

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Kadin Kabani