Kadijat Pouh
San Diego
Summary
Resourceful Hospitality Manager known for high productivity and efficient task completion. Possess specialized skills in guest relations, operational management, and team leadership. Excel in communication, problem-solving, and adaptability, ensuring positive experiences for both guests and staff. Committed to maintaining quality standards and improving service delivery.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Sales Manager
The Bay Club Hotel& Marina
San Diego
01.2023 - Current
- Collaborated with marketing to create promotional campaigns and materials.
- Managed inventory levels to ensure product availability for customers.
- Provided technical support for customers when needed, answering questions about product features and capabilities.
- Managed daily operations of hospitality services in a high-volume environment.
Front Desk Agent
The Bay Club Hotel & Marina
San Diego
01.2022 - 01.2023
- Coordinated room reservations using hotel management software effectively.
- Handled guest complaints professionally, ensuring satisfaction during their stay.
- Collaborated with colleagues to ensure smooth operations of front desk area.
Facility Coordinator Assistant
CSUCI Housing and Residential Education
Camarillo
05.2019 - 02.2020
- Coordinated facility operations for housing and residential education programs.
- Collaborated with staff to improve safety protocols within housing areas.
- Ensured compliance with safety regulations through regular inspection of fire extinguishers, smoke alarms, exit signs.
Education
Bachelor of Science - Hospitality and Tourism Management
San Diego State University
San Diego, CA05-2027
BBA - Business Administration
California State University Channel Islands
Camarillo, CA05-2022
Skills
- Customer service
- Project management
- Event planning
- Sales strategies
- Consultative and relationship selling
- Sales planning
- Proposal development
Certification
Meeting Professionals International (MPI)
Timeline
Sales Manager
The Bay Club Hotel& Marina
01.2023 - Current
Front Desk Agent
The Bay Club Hotel & Marina
01.2022 - 01.2023
Facility Coordinator Assistant
CSUCI Housing and Residential Education
05.2019 - 02.2020
Bachelor of Science - Hospitality and Tourism Management
San Diego State University
BBA - Business Administration
California State University Channel Islands