Kaden Tozak
Quinte West,ON
Summary
Seasoned Operations Manager and talented leader with 8 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
9
9
years of professional experience
Work History
Operations Manager
KNC Restaurants Inc. (McDonald's Canada)
2021.10 - Current
- Supervised operations staff (HR Leaders and General Managers) and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations through General Managers and Department Leaders
- Led hiring, onboarding and training of new leadership hires and developed internally to fulfill business requirements.
- Developed systems and procedures to improve operational quality and team efficiency.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Analyzed and reported on key performance metrics to ownership.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
HR Manager
KNC Restaurants Inc. (McDonald's)
2021.05 - 2021.10
- Managed employee relations, investigating and resolving conflicts to maintain a positive work environment.
- Implemented performance management systems, providing constructive feedback and coaching opportunities for employees.
- Collaborated closely with department heads in executing strategic workforce planning initiatives that aligned human capital resources with company goals.
- Ensured legal compliance with labor laws by conducting regular audits and updating policies as necessary.
- Guided leaders and employees on company policies, programs, benefits and salary administration.
- Monitored and handled employee claims involving performance-based and harassment incidents.
- Motivated employees through special events, incentive programs, and constructive feedback.
General Manager of Food Service
KNC Restaurants Inc. (McDonald's Canada)
2018.10 - 2021.05
- Reduced food waste through better inventory management and portion control, leading to increased profitability.
- Increased customer satisfaction by implementing effective staff training and performance management programs.
- Maintained open lines of communication between front-of-house and back-of-house staff, ensuring seamless coordination for optimal service delivery.
- Managed financial aspects of the business including budgeting, forecasting, cost analysis, and profit maximization strategies.
- Optimized scheduling practices for efficient staffing levels during peak hours, reducing labor costs without sacrificing service quality.
- Cultivated an inclusive workplace culture that encouraged teamwork, promoted diversity, and supported professional growth opportunities for all employees.
Scheduling Manager
KNC Restaurants Inc. (McDonald's Canada)
2016.08 - 2018.10
- Performed administrative duties such as faxing and filing confidential documents, answering telephones and responding to emails.
- Resolved schedule conflicts swiftly, ensuring minimal disruption to operations and customer satisfaction levels.
- Completed Staff Schedules for the entire restaurant to meet guest needs and also manage labour costs effectively.
- Created sales forecasting based on historical trends and external factors impacting the business.
- Ensured compliance with labor laws and company policies when creating employee schedules, mitigating potential legal risks.
- Responsible for all Hiring/Staff Development at the Restaurant Level.
Sales Associate
Fastenal
2015.02 - 2016.01
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to build rapport and loyalty.
Education
Bachelor of Arts - Labour Studies
Brock University
St. Catharines, ON10.2016
High School Diploma -
East Northumberland Secondary School
Brighton, ON06.2011
Skills
- Problem-Solving
- Team Leadership
- Operations Management
- Customer Service
- Management
- Inventory Control
Languages
English
Timeline
Operations Manager
KNC Restaurants Inc. (McDonald's Canada)
2021.10 - Current
HR Manager
KNC Restaurants Inc. (McDonald's)
2021.05 - 2021.10
General Manager of Food Service
KNC Restaurants Inc. (McDonald's Canada)
2018.10 - 2021.05
Scheduling Manager
KNC Restaurants Inc. (McDonald's Canada)
2016.08 - 2018.10
Sales Associate
Fastenal
2015.02 - 2016.01
Bachelor of Arts - Labour Studies
Brock University
High School Diploma -
East Northumberland Secondary School
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